Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Would you like to work for a rapidly growing international healthcare company? Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You have a great opportunity as an experienced professional from the medical device market to gain greater independence in your work and join a truly dedicated global team.

As member of the growing Credit and Collections team, you will provide professional and focused services to Customers and optimize the client’s cash-flow. You will be responsible for all collections activities on the assigned portfolios as well as for review of customers’ credit reports and other relevant information in order to assess credit risk and make necessary recommendations.

Responsibilities may include the following and other duties may be assigned:

• Daily interaction with Customers and internal stakeholders as it relates to collections, order release, setting of credit limits and dispute resolution
• Responsible for all collection’s activities on the assigned portfolios. Activities include minimizing balances on customers’ accounts, proper account reconciliation, timely escalation/resolution of disputes and collection issues through leverage of professional relationships with internal and external customers
• Analysis of credit position to assess credit risk and make necessary recommendations and follow ups with the credit team for adjustments
• Liaison between the collection agency and internal stakeholders within MDT by providing all parties with the necessary reports and information to ensure timely collection and proper application of cash received
• Ensure unallocated cash is regularly followed up and queries are timely actioned
• Providing accurate and informed responses to customers (internal & external) queries through correspondence and telephone contact
• Adding value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
• Preparing reports to aid management and perform account and customer reconciliations as necessary
• Ad-hoc request to work on projects/jobs within the country and the region covered.

Required Knowledge and Experience:

• 2 or more years of experience in customer facing roles, preferably in credit/collections
• Fluency in English, additional languages will be considered an advantage
• Excellent oral, written, and presentation skills with the ability to deal tactfully, confidently, and ethically with both internal and external customers
• Excel skills – intermediate level as a minimum
• Knowledge of basic accounting principles and good knowledge of cash collection processes
• Computer literate and previous experience with Microsoft Excel, Outlook, and ideally Access is essential
• Ability to identify problems & find appropriate solutions
• Attention to detail
• Ability to follow procedures and guidelines to successfully maintain a standard required
• Experience with SAP and FSCM is an advantage
• This role is target-driven and the candidate must have the ability to work independently, with initiative, self-motivation, discipline and high standard of work ethic

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here