Job Purpose and Impact

The Credit Senior Process Analyst job performs day-to-day process management activities, including process mapping and documentation, process current state assessment and reporting, to support the alignment of processes with the overall business objectives, policies, external requirements, and business process management standards and tools. In partnership with the Credit Global Process Owner, this job translates global process direction into fit-for-purpose, standardized, automation-ready execution across businesses and regions, with a focus on reducing non-value-added variation, embed proactive risk management and enabling future-state processes that support automation and AI. With minimal supervision, this job provides valuable insights into process performance and recommends improvement options to improve operational efficiency and effectiveness.

Key Accountabilities

• PROCESS DESIGN: Leads the mapping, analyzing root causes of inconsistencies or avoidable business losses and maintaining global processes applying business process management standards and tools. Leads process modeling to design future state business processes that are fit for purpose by counterparty archetype, risk profile and user need. Future state processes should be designed with repeatability and scalability in mind.
• TECHNOLOGY ENABLEMENT: Applies advanced knowledge of the processes, variations and dependencies to support process deployment and stabilize process after technology deployments.
• PROCESS DOCUMENTATION & TRAINING: Leads creating and maintaining work instructions, job aids and overall process training material in compliance with the business process management standards, delivering specific training and materials to target audience and documenting processes in official business process management tools.
• PROCESS GOVERNANCE: Analyzes process variation, tracks adoption of business process management standards, and leads adoption of taxonomy changes and documentation updates.
• STAKEHOLDER ENGAGEMENT & CHANGE IMPACT: Leads the deployment of approved process changes, updating documents and advising on adoption. Partners with internal and external stakeholders, both within and outside of Credit, to provide and solicit feedback to improve process change management and operational efficiency and effectiveness.
• PROCESS PERFORMANCE: Provides digital and analytical reporting, including analyzing performance metrics, identifying gaps and trends, advising on the quality of existing processes, and evaluating the performance of updated or changed processes.
• PROCESS IMPROVEMENT: Researches, interviews and observes processes to gain insight into current workflows, identifies potential inefficiencies, and recommends options to improve process efficiency, effectiveness and user experience by simplifying handoffs, reducing manual work and exceptions, improve data quality, and strengthen controls

Qualifications

MINIMUM QUALIFICATIONS:

• Relevant work experience in a related area, with demonstrated ability to perform the responsibilities of the role.
• Demonstrated proficiency in English, both written and verbal.

PREFERRED QUALIFICATIONS:

• Experience designing future-state processes, in a complex, global, or matrixed organization that improves business outcomes and speed while balancing efficiency, strengthen controls, and scale across businesses.
• Knowledge of credit risk management, commercial risk, trading, or bank underwriting processes
• Strong analytical skills with experience using metrics, reporting, and data insights to identify process gaps, adoption issues, control weaknesses, or improvement opportunities.
• Demonstrated ability to influence stakeholders, manage change impacts, and drive adoption of new processes or ways of working.

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