Job Description

Under general supervision, the Credit Representative is responsible for evaluating customer creditworthiness, managing assigned accounts, and ensuring timely collection of receivables in accordance with the company’s Credit Policy. This role works closely with Sales, Transportation, and Accounting to resolve credit issues, manage credit holds, and support positive customer relationships while protecting the organization’s financial interests.

Essential Duties/Responsibilities
The following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee with this job title.

• Maintain effective control of assigned customer accounts in accordance with the company’s Credit Policy
• Analyze customer credit history, financial statements, and credit reports to assess risk and recommend credit limits
• Assist the Credit Manager with new account setup and establishment of appropriate credit terms and limits
• Closely monitor accounts receivable aging and cash receipts for assigned accounts
• Initiate outbound calls and written communication to customers with past-due balances to secure payment
• Work to resolve open receivables and reduce delinquent balance within established credit terms
• Generate professional email correspondence and apply sound judgment when addressing problematic accounts
• Communicate regularly with Inside and Outside Sales regarding credit decisions, credit holds, delinquencies, deliveries, and account status
• Collaborate with internal departments to resolve billing, invoicing, shipment, or payment discrepancies
• Review accounts with the Credit Manager on a routine basis to address risks or improvement
• Respond to inbound customer inquiries related to billing, invoices, payments, and credit status
• Research orders and credit holds to resolve issues while minimizing service disruptions

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or equivalent, some college degree or credits earned in similar field preferred

Experience/Skills/Abilities Required

• Minimum of five years experience in credit, collections, accounts receivable, or a related field
• Strong knowledge of credit analysis, collections practices, and financial information interpretation
• Ability to read and evaluate credit reports and customer financial data
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite or similar software
• Professional demeanor with effective and ethical negotiation skills
• Ability to work independently in a fast-paced credit and collections environment
• Ability to communicate effectively with all levels of management and internal teams

Work Environment/Physical Demands
Typical office environment – moderate noise level. This position regularly requires standing; walking; sitting; use hands; reaching with hands and arms; and talking and/or hearing. Occasional lifting and/or moving up to 25 pounds

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.
 
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