Job Description

The team and workplace

Welcome to Intrum Portugal, located in Parque das Nacoes, where you will join the Operations

Department.

We are ready to welcome you into a dynamic team, where you will have an initial onboarding plan

and on-the-job training.

As a Credit Recovery Manager, your main responsibilities will be:

• Ensure the handling of debt recovery processes for our client's customers.
• Define recovery strategies.
• Monitor portfolio performance.

Requirements

Are you the person we are looking for?

• 1 year of previous experience in customer service (CS) roles.
• Available to handle high-volume calls.
• Banking / finance sector background is a plus.
• You have completed secondary education (12th grade), as well as relevant experience in a call

center or in credit recovery.

• You have experience in the banking sector or in financial institutions.
• You have computer skills.
• You have strong reasoning and negotiation skills.
• You stand out for your active listening and empathy toward people, you work well in a team, and

you have a results-oriented and customer-oriented mindset.

Benefits

What we offer

• Permanent (open-ended) contract.
• Possibility of hybrid work after an adaptation period.
• Health insurance.
• Birthday gift and day off on your birthday.
• Performance bonus.
• Additional wellbeing benefits, such as quick massages and fruit in the office.
• Continuous working-day schedule, with the possibility of leaving earlier on Fridays.