Job Description

Responsibilities

• Conduct field visits to customer residences or business premises to collect information.

• Gather updated contact details through visits (e.g. new phone numbers, addresses).
  
• Assist the collections team in making repayment arrangements with customers.
  
• Support outstation collection efforts as needed.
  
• Develop plans and strategies to improve recovery outcomes.
  
• Monitor and follow up closely on delinquent accounts across different stages.
  
• Provide workable solutions to customers for repayment.
  
• Perform any other related duties as assigned.
  

Requirements

• Minimum qualification: SPM (Sijil Pelajaran Malaysia).

• Prior experience in credit recovery is an added advantage.

• Strong communication and negotiation skills.

• Goal-oriented and comfortable working with performance targets.

• Proficient in Bahasa Malaysia and English.

• Basic proficiency in Microsoft Office (Excel, Word, Outlook).

• Able to work independently with minimal supervision.

• Must possess a valid D/DA driving license.

• Immediate availability is preferred.

• Fresh graduates are encouraged to apply (starting at RM3,000).

Staff Benefits:

Annual medical check-up (for leaders and staff aged 30+ with 1 year tenure)

Meal allowance

Housing allowance

Education assistance

Medical, life, and accident insurance

Position allowance (Instructor and Leader roles)

Birth allowance

Loyalty award

Cleaning and attendance incentive

Team entertainment allowance

Bereavement allowance

Field visit allowance

Accommodation allowance (for field visits)