Job Description

Join us and experience Bunnings from the other side of the counter!

What’s in it for you when you’re part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart
• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
• 12 weeks paid parental leave, regardless of gender
• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
• We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Great with people, sharp on the details and interested in building your career in finance?

We’re looking for a Credit Officer to join our Finance team at the Bunnings NZ Support Office in Ellerslie. This is a busy, customer-focused role where no two days are quite the same. You’ll spend plenty of time on the phone, build valuable Accounts Receivable and Credit experience, and be supported by a collaborative team that wants to see you learn and succeed.

About the role

This is an opportunity to combine your communication skills with your eye for detail in a role where both really matter.

As a Credit Officer, you’ll support our PowerPass Trade customers with their accounts, payments, invoices and credit enquiries. You’ll manage a high volume of inbound and outbound calls, helping customers understand their accounts, resolving queries and having professional conversations about overdue payments and payment arrangements.

It’s a fast-moving environment, so being able to work at pace without compromising on accuracy will be key. Because you’ll be working with financial and customer information, exceptional attention to detail is essential.

What's involved

You’ll have the opportunity to:

• Manage a high volume of inbound and outbound customer calls throughout your day
• Support PowerPass Trade customers with account balances, invoices, payments and credit-related enquiries
• Contact customers about overdue accounts and work with them to find practical payment solutions
• Build positive customer relationships through clear, confident and professional communication
• Investigate account queries and credit claims, making sure information is accurate and nothing gets missed
• Maintain accurate customer and account information across multiple systems
• Work closely with colleagues and other teams across Bunnings to resolve issues and achieve positive outcomes
• Build your credit and finance knowledge while learning from an experienced and supportive team

You’ll have people around you who are happy to share their knowledge and help you develop, Inspiring you to give it a red hot go as you build your confidence and capability.

About You

You’re someone who takes real pride in getting things right. You have exceptional attention to detail, can work accurately with financial information and stay focused when there are multiple things happening at once.

You’re also an exceptional communicator. As much of your day will be spent speaking with customers, you’ll need to be comfortable on the phone and able to communicate clearly, confidently and professionally.

You enjoy working at pace and can balance speed with accuracy. You’re professional and dependable, but equally curious and open to learning new ways of working.

What you'll need

• Exceptional attention to detail and a commitment to accuracy
• Exceptional written and verbal communication skills
• Confidence managing a high volume of inbound and outbound phone calls
• A professional, calm and respectful approach to customer conversations
• The ability to work effectively and accurately in a fast-paced environment
• Strong organisation skills and the ability to manage competing priorities
• Confidence using computer systems and the ability to pick up new systems and processes quickly
• Previous experience in customer service, contact centres, accounts receivable, collections, administration or credit would be advantageous, but isn't essential

Ready to make your next career move? Don’t hesitate, apply now.

If you’re a great communicator, have a sharp eye for detail and want the opportunity to grow your skills as part of a supportive team, we’d love to hear from you.

Nau mai, haere mai - you’ll be part of a workplace where you’ll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. Join us in shaping a workplace that celebrates all voices, perspectives, and contributions and reflects the communities we serve across Aotearoa. We value te reo Māori and tikanga Māori, and we respect the whenua we do business on.

Please note, you must be age 15 or over to apply for a role at Bunnings.

We’re all about fairness at Bunnings, and our team’s here to support you every step of the way. If you need any adjustments, just let us know - we’re here to help. If you’ve got the experience, skills, and drive to grow - but don’t quite nail every part of the job description - we still want to hear from you. For support, contact us at jobs@bunnings.co.nz.

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we’re here to inspire people to have a red hot go! Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you’re ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.