Job Description

Go far with IOR

IOR might be the greatest Aussie success story you haven’t heard of… yet.

From humble roots in Eromanga, QLD, we’ve been fuelling the furthest corners of Australia for over 40 years. But we think the most exciting journey’s still on the horizon.

Joining IOR means stepping into a role where your work genuinely matters. As part of our Finance team, you'll play a key role in supporting the financial health of the business by managing customer accounts and building strong relationships with customers. This is an opportunity to join a growing Australian company where you'll be trusted to take ownership, contribute to team success, and develop your skills in a supportive and collaborative environment.

About the role

This role supports our Credit & Accounts Receivable function by managing overdue customer accounts, maintaining customer relationships, and ensuring credit processes are followed effectively. You'll work closely with customers and internal stakeholders, helping to minimise risk while delivering professional and timely service.

• Follow up customer accounts to recover outstanding debts and maintain healthy account balances.
• Respond to customer credit and accounts receivable enquiries via phone and email.
• Monitor customer credit limits and account usage to support compliance and risk management processes.
• Process credit card payments and manage overpayments and unapplied cash transactions.
• Build strong working relationships with customers and internal teams to resolve account issues efficiently.

What you'll bring

You'll bring strong communication skills, sound judgement, and the confidence to have professional conversations regarding outstanding accounts. You're organised, resilient, and able to balance customer service with achieving business outcomes.

• Previous collections experience with the ability to confidently manage overdue customer accounts.
• Strong communication skills with experience handling customer enquiries via phone and email.
• Highly organised with excellent time management skills and the ability to work independently.
• Comfortable using Microsoft Office applications and learning new systems quickly.
• Experience in accounts receivable, credit administration, bookkeeping, or a similar finance-related role.

Why join IOR?

Approaching each day through our values of Innovation finding solutions, Our Communities serving people, and Reliability getting results, our team is focused on delivering what really matters to our customers. It’s this mindset that drives us forward. We’re about so much more than fuel. We’re about three key things:

• Right Team: It’s the kind of place where you walk in the door and instantly know you belong
• Right Track We’re going somewhere, and as we get bigger, so do the opportunities to get stuck in and challenge yourself
• Right Now: There’s no dragging feet or endless committees here. We deliver for Australia every single day

You’ll also be rewarded with a range of benefits, including:

• Grow your expertise and career with access to experienced mentors and ongoing training and development opportunities
• Team member and family discounts on fuel (obviously!)
• Work hard, play hard with our Blue Squad social club – trivia nights, barbecues and plenty of laughs!
• Plus salary sacrificing options, retail and health care discounts, Employee Assistance Program, and much more

Ready to go further with us?

If this sounds like you, don’t overthink it - just apply! We look forward to meeting you.

For more information and to apply, please click the “Apply” button above. All applicants will receive a response.

We provide an equal employment opportunity for all; we see the value in diversity and celebrate individuality. This looks like respectful conversations and a safe workplace where everyone thrives.