Job Description

Create impact through strong credit monitoring leadership—where your coaching and process expertise help teams deliver accurate, compliant outcomes. You’ll guide analysts through complex work, strengthen controls, and drive improvements that scale across lines of business.

As a Wholesale Credit Monitoring Supervisor within Wholesale Lending Services, you will lead and develop a team of Monitoring Analysts responsible for credit monitoring activities across multiple business lines. You will ensure work aligns to credit procedures and policies, apply advanced judgment when interpreting financial and legal documentation, and lead continuous improvement efforts to reduce errors and improve efficiency. You’ll join a team that values partnership, clear communication, and strong ownership.

Job responsibilities

• Train new hires and upskilled employees on process-level tasks, including differences across lines of business and core systems
• Coach and develop employees through tailored feedback, with a focus on performance, quality, and professional growth
• Review financial agreements and ensure compliance with credit procedures and policies, considering system limitations when applicable
• Interpret legal and underwriting-related documents and perform due diligence to support lending requirements
• Partner with internal teams globally to align on workflow, expectations, and issue resolution
• Manage complex requests independently and make process decisions grounded in documented policies, procedures, and current agreements
• Resolve exceptions and one-off transactions, escalating risk appropriately and documenting outcomes
• Lead continuous improvement projects by identifying gaps, performing root-cause analysis, and recommending solutions
• Create and maintain written procedures, job aids, and training materials to support consistent execution

Required qualifications, capabilities, and skills

• 3 years of experience in credit monitoring and/or quality control, with exposure to a broad set of processes and transaction types
• Demonstrated ability to train, coach, and develop employees to improve performance and reduce quality errors
• Advanced experience interpreting financial documents (e.g., financial statements, appraisal reports, borrowing base certificates, compliance certificates)
• Advanced experience interpreting credit and mortgage-related documents (e.g., credit agreements and other legal underwriting documentation) and extracting critical data
• Strong written and verbal communication skills with the ability to influence and partner across multiple levels of management
• Ability to work independently with minimal supervision, including strong time management and prioritization

Preferred qualifications, capabilities, and skills

• Experience leading or supporting process improvement initiatives (e.g., root-cause analysis, control enhancement, training standardization)
• Experience partnering across distributed/global teams supporting credit monitoring workflows