Johnstone Supply, The Balsan Group

Credit Manager

Johnstone Supply, The Balsan Group  •  Downingtown, PA (Onsite)  •  10 days ago
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Job Description

Credit Manager

We’re looking for an experienced Credit Manager to lead credit and collections for our wholesale HVAC distribution business. This is a key leadership role working closely with Branch Managers, Sales, Customers, Accounting, and Executive Leadership to support sales growth while managing credit risk and protecting the company’s financial position.

What You’ll Own

  • Evaluate HVAC contractors, dealers, and commercial customers to establish appropriate credit limits and terms.
  • Monitor customer exposure, payment history, AR aging, and financial performance.
  • Lead collection efforts on past-due and high-risk accounts while maintaining strong customer relationships.
  • Partner with Sales and Branch Management to balance sales opportunities with responsible credit decisions.
  • Manage credit insurance claims, collection agencies, legal collections, payment arrangements, and recovery efforts.
  • Track DSO, cash flow, bad debt, credit exposure, and collection performance and report key trends to leadership.
  • Oversee lien waivers and related documentation for construction and commercial accounts.
  • Improve credit, collections, cash application, and customer onboarding processes.
  • Lead and develop teams responsible for Credit & Collections, Cash Application, Banking Reconciliations, and Credit Card Processing.

What You Bring

  • 5+ years of experience in credit, collections, accounts receivable, or financial management; distribution or wholesale experience preferred.
  • Experience working with contractor, commercial, or trade customers is a plus.
  • Strong financial analysis, negotiation, collections, and decision-making skills.
  • Proven ability to lead and develop a team.
  • Ability to work collaboratively with Sales and Operations while confidently managing financial risk.
  • Bachelor’s degree in Finance, Accounting, Business, or related field preferred.

Make an Impact

This role is about more than collecting past-due accounts. You’ll help support profitable sales, protect customer relationships, reduce risk, and improve cash flow across our HVAC distribution business.

Johnstone Supply, The Balsan Group

About Johnstone Supply, The Balsan Group

Johnstone Supply The Balsan Group employees have extensive HVACR knowledge and take part in ongoing training to ensure our customers are provided with superior customer service and solutions. We have 19 locations in Pennsylvania, Maine, Massachusetts, Maryland, New York, New Hampshire, and Vermont. We have convenient access to a huge distribution center with over $200 million in inventory and a complete line of OEM parts for all equipment manufacturers. You can trust us to have the largest selection of products and the superior service to make your job easier!

Industry
Wholesale & Distribution
Company Size
51-200 employees
Headquarters
Downingtown, Pennsylvania
Year Founded
1995
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