Job Description

Credit Manager

Application Deadline: 14 June 2026

Department: Finance & Procurement

Employment Type: Fixed Term - Full Time

Location: Kenya - Nairobi

Reporting To: Director of Finance

Key Responsibilities

• Ensuring City Ledger Aging is maintained within Kempinski standards.
• Ensuring Invoices are issued no later than 24 hours after check-out and payment is collected with 30 days of issuing an invoice.
• Ensuring guest queries are replied to within 24 working hours.
• Ensuring uncollectable accounts are minimized and written-off accurately and on time.
• Ensuring all credit staff are motivated and fully trained in all their duties and responsibilities.
• Ensuring that all guest or credit card queries are handled promptly (within 24 hours) and professionally.
• Preparing and conducting monthly credit meetings.
• Ensuring that all documentation is filed and in compliance with all policies.
• Reviewing Guest Ledger balance daily and bringing discrepancies to the attention of the Director of Finance.
• Collecting, recording and keeping track of all payments due including deposits. Making sure that reminders and statements are sent on time.
• Supervising, training and motivating the Credit section staff.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

Skills, Knowledge and Expertise

• Kenyan citizen
• Bachelor's degree in business, finance, or a related field.
• Minimum of 3 years in credit management preferably in a 5* hotel chain.
• Ability to work and communicate in a multinational environment.
• Ability to handle high volumes of work with attention to detail.
• Computer literacy adapted to the field of training.
• Strong organizational and time management skills.
• Applies a professional, confidential and ethical approach at all times.