Job Description

3886 Credit Management – Officer

• Thrive as you shape WA’s water future.
• Full time, permanent opportunity based in Balcatta with flexible working options.
• Salary: $93,249 plus 12% Super & Benefits.

About the role

We are seeking a motivated and customer-focused Officer to join our Debt Management team. This role is integral to managing overdue accounts and recovering outstanding payments, while maintaining a professional, ethical, and empathetic approach. You will work closely with customers to understand their financial circumstances and negotiate appropriate repayment solutions in line with company policies and regulatory requirements.

Who are we?

When you join Water Corporation, you play an important role for the people of WA. Our services are essential for life - everyday, millions of Western Australians rely on us to deliver and manage water across our state.

If you’re driven to make a meaningful contribution, you’ve come to the right place.

Real benefits that matter

• Real flexibility with options to work from home, 9-day fortnight, flexible work hours
• Two well-being days each year to do whatever you need to do to feel good
• Access to long service leave pro rata after 3 years of service
• Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
• Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
• Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.

Discover more benefits we offer to support the unique and individual ways our employees live.

What you can expect with this role

• Delivering outstanding customer service to both internal and external customers
• Negotiating payment arrangements, including repayment plans and lump sum settlements
• Managing accounts through recovery, restriction, and legal cycles
• Preparing customer correspondence and investigating and analysing account data
• Processing and managing legal documentation, with the potential requirement to attend the Magistrate court as a company representative.
• Taking ownership of customer outcomes by proactively identifying and solving issues
• Developing your skills across a broad range of credit and debt management activities
• Maintaining accurate records using solid computer skills and Microsoft Office applications

Your skills and experience

For this role, we are looking for great talent with:

• A natural curiosity and problem-solving mindset, with a strong focus on customer outcomes
• Excellent interpersonal, communication, and customer service skills
• Strong planning and organisational abilities with a high level of attention to detail
• Proven ability to manage time effectively and prioritise tasks to deliver high-quality results
• Empathy and understanding when engaging with customers in challenging circumstances
• A positive, team-focused attitude and a genuine desire to contribute to a collaborative and supportive team culture

Sound like a match? Apply today

If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.

Applications close Sunday 12th April 2026

As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.

We reserve the right to withdraw this ad prior to the closing date.

Our commitment to a diverse and inclusive workplace:

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at recruitment@watercorporation.com.au or 08 9420 2000.

To read our diversity and inclusion statement, please visit our website