Job Description

An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a part of something BIG!

Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre!

Are you ready to build your career in finance operations, credit management, and digital transformation? Singtel Financial Shared Services (FSS) is expanding in Malaysia, and we are looking for a motivated and detail-oriented professional to join our Credit Risk & Arrears Management team.

In Malaysia, Singtel Group operates through a wholly owned subsidiary, Sudong Sdn. Bhd.

Why Join Us?

Grow Your Financial Digital Literacy
Gain exposure to industry-leading finance systems, automation initiatives, and digital transformation projects within a global shared services environment.

Meaningful Impact
Play a key role in managing debt recovery, insolvency processes, and credit risk operations that support Singtel Group's business performance.

Career Development
Work alongside experienced professionals and enjoy opportunities for continuous learning, cross-functional exposure, and career progression.

About the role

As a Credit Management Executive (Debt Management), you will be responsible for managing debt recovery and insolvency-related activities, including consumer bankruptcies and corporate insolvency cases. You will collaborate with internal stakeholders, collection agencies, legal representatives, and system support teams to ensure effective debt management and process excellence.

Key Responsibilities

• Manage and oversee end-to-end insolvency and debt recovery processes.
• Coordinate with debt collection agencies, liquidators, official assignees, and other external parties on delinquent accounts.
• Perform write-off processing, payment allocation, and account reconciliation activities.
• Handle internal and external enquiries professionally and ensure timely issue resolution.
• Work closely with IT teams and business stakeholders to investigate and resolve system defects.
• Identify process improvement opportunities and support automation initiatives such as RPA and workflow enhancements.
• Prepare reports, documentation, and operational statistics to support business decisions.
• Participate in cross-functional projects aimed at improving operational efficiency and customer outcomes.
• Ensure compliance with internal policies, regulatory requirements, and data protection standards.

What we're looking for

Qualifications

• Degree in Business, Accountancy, Finance, or a related discipline.

Experience

• Minimum 2–3 years of experience in Credit Management, Debt Collection, Debt Recovery, Accounts Receivable, or related finance operations.
• Fresh graduates with strong analytical skills and a willingness to learn are encouraged to apply.
• Experience in Telecommunications, Banking, Financial Services, or Shared Services environments will be advantageous.

Technical Skills

• Strong Microsoft Excel skills, including formulas, functions, Pivot Tables, and data analysis.
• Good analytical and problem-solving capabilities.
• Experience working with CRM or finance systems.
• Exposure to debt recovery, insolvency management, liquidation, proof of debt processes, or collection agencies is an advantage.
• Knowledge of automation tools such as Power Automate or RPA is beneficial.

Soft Skills

• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a strong sense of accountability.
• Proactive mindset with a continuous improvement approach.

What you'll gain

• Exposure to regional finance operations within a leading telecommunications group.
• Opportunities to participate in automation and transformation initiatives.
• A collaborative and supportive work environment.
• Career growth opportunities within Singtel's global organization.

Your Career Growth Starts Here. Apply Now!