At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.
And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.
So if you believe in inspiring a better future, read on.
About the Role
The position is responsible for helping develop and drive their region’s credit life business with bank partners by providing sales, servicing support, coaching, training of SME and Branch Credit Staff.
Roles & Responsibilities:
A. Sales
To achieve the credit life ANP, take up rate and case size target by working with the closely with RMs, SMEs, Branch Managers, Business Manager and Branch Credit Staff by ensuring attachment of Credit Life products for all loans eligible and coverage amount equalling to the loan amount
To have continuous close engagement with the Regional Manager, SMEs, Branch Managers, Business Managers and Branch Credit Staff to help monitor the progress of the Region’s and the Branches performance on the ANP, Take up rate and Case Size
To provide periodic reports to the Regional Manager, Branch Managers and Business Managers to monitor their performance of the Credit Life business lines
Based on the reports and engagement with the Regional Manager, Branch Managers and Business Managers and their RH to work out an action plan and execute the plan to help the Branches and Region achieve the Credit Life ANP, Take up rate and Case Size target
To ensure regular scheduled Regional and branch visitation for engagement with SMEs and Branch Managers, Business Managers and Branch Credit Staff
To build and maintain strong relationship with the Regional Manager, Branch Managers, Business Managers, SMEs and Branch Credit Staff to ensure they avail their assistance and support to achieve Region’s Credit Life business line targets
B. Sales Support
To monitor closely all deferment cases (non-medical and medical) for all the branches under the region and ensure it is cleared within the TAT set
To continuously engage the SMEs and Branch Credit Staff to update and seek assistance on cases requiring their assistance
To monitor closely all medical cases and continuously engage and liaise with the medical providers to clear the pending cases
To work with the New Business team on pending underwriting cases and urgent underwriting cases to ensure cases are accepted in timely manner
To monitor closely all application form pending and incomplete cases and ensure is cleared with the TAT set. To continuously engage the SMEs and Credit Staff to clear these cases. Mostly importantly educate and reinforce the incomplete issues does not keep reoccurring for the particular SMEs for the Branch
To provide periodic reports to branches on the pending forms, non-medical and medical pending cases and incomplete cases with the assistance of the operations team
To flag out to the SMEs and Branches who are high on the incomplete list so that we can seek the assistance of Regional Manager, Branch Manager and Business Manager help on this matter
To monitor closely all pending claims cases and continuously engage and liaise with claims team to clear the claims cases. To assist the claims team by liaising with the branches on the follow up on the pending claims documents
To assist the branches on surrender cases by liaising with the policy servicing team
To work closely with the customer onboarding team on the pending application, documents and incomplete forms are cleared timely and work on the action plan to minimize the above issues from the branches
To highlight the issues requiring the intervention of the Sales Support Head from Banca to clear Standard Operating Policies that requires enhancement and flexibility to smoothen the efficiency of the new business and policy servicing matters relating the Credit Life business products
To continuously update the branches on changes on Standard Operating Procedures, work processes, changes in forms and documentation to ensure the smooth working relationship between the branch’s matters relating to the credit life business lines
Job Requirements:
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.
AIA Group Limited and its subsidiaries (collectively “AIA” or the “Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has a presence in 18 markets – wholly-owned branches and subsidiaries in Mainland China, Hong Kong SAR(1), Thailand, Singapore, Malaysia, Australia, Cambodia, Indonesia, Myanmar, New Zealand, the Philippines, South Korea, Sri Lanka, Taiwan (China), Vietnam, Brunei and Macau SAR(2), and a 49 per cent joint venture in India. In addition, AIA has a 24.99 per cent shareholding in China Post Life Insurance Co., Ltd.
The business that is now AIA was first established in Shanghai more than a century ago in 1919. It is a market leader in Asia (ex-Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$328 billion as of 30 June 2025.
AIA meets the long-term savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. Through an extensive network of agents, partners and employees across Asia, AIA serves the holders of more than 43 million individual policies and over 16 million participating members of group insurance schemes.
AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock codes “1299” for HKD counter and “81299” for RMB counter with American Depositary Receipts (Level 1) traded on the over-the-counter market under the ticker symbol “AAGIY”.
(1) Hong Kong SAR refers to the Hong Kong Special Administrative Region.
(2) Macau SAR refers to the Macau Special Administrative Region.
