Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Join our Credit & Collections team at Thermo Fisher Scientific and contribute to business growth while managing financial risk. As a Senior Credit & Collections Representative, you will be responsible for an assigned customer portfolio, managing end-to-end credit activities, including credit limit evaluations, credit hold reviews, and ensuring timely debt collection.

You will collaborate cross-functionally to optimize cash flow while maintaining strong customer relationships. This role offers opportunities to participate in process improvement initiatives, mentor team members, and drive operational excellence.

Key Responsibilities

• Manage a portfolio of customers, ensuring compliance with payment terms, credit limits, and corporate policies.
• Execute collection strategies through AR analysis, proactive follow-up, and management of overdue invoices.
• Perform account reconciliations, identifying discrepancies and ensuring accurate balances.
• Monitor and apply unidentified or unapplied payments correctly.
• Analyze and manage credit and debit notes to ensure account accuracy.
• Maintain up-to-date customer information in ERP systems and internal tools.
• Act as the main point of contact for internal and external customers regarding collections.
• Manage customer disputes in coordination with internal teams to ensure resolution.
• Support invoicing processes, including submission through customer portals.
• Conduct credit risk analysis for new and existing customers, recommending credit limits and terms.
• Manage credit hold processes, including AR analysis and order release.
• Negotiate payment plans with customers and collaborate with commercial teams.
• Prepare reports and account analyses to support accounting and decision-making.
• Participate in process improvements, training, and continuous improvement initiatives.

Requirements

• Technical degree or ongoing bachelor’s studies in Accounting, Business Administration, or related field.
• 2–3 years of experience in Credit & Collections or related finance area.
• Experience managing accounts receivable and customer portfolios.
• Strong knowledge of credit risk analysis and collections strategies.
• Intermediate Excel skills and proficiency in MS Office (Word, PowerPoint, Outlook).
• Experience working with ERP systems (Oracle, SAP, JD Edwards, or similar).
• English proficiency at B2 level (intermediate–upper).
• Strong analytical and problem-solving skills.
• Ability to manage customer relationships and negotiate payment plans.
• Experience in Shared Service Centers (preferred but highly valued).

Additional Qualifications

• Experience with customer portals such as ARIBA, Taulia, Tungsten, etc.

Core Competencies

• Customer Focus: Builds trust with internal and external customers.
• Continuous Improvement: Embraces process optimization and problem-solving.
• Results Orientation: Works toward achieving business goals.
• Self-Development: Actively seeks growth opportunities.
• Business Acumen: Demonstrates strong understanding of processes and operations.
• Teamwork: Collaborates effectively to achieve shared goals.
• Interpersonal Skills: Communicates professionally and confidently.
• Reliability: Demonstrates accountability, attention to detail, and integrity.
• Safety Mindset: Prioritizes workplace safety.
• Decision-Making: Uses data and tools to make informed decisions