Job Description

WHO WE ARE:

At CloserStill, we strive to deliver the best. We’re on a mission to be the most dynamic B2B events and communities business in every market we serve, bringing people together to learn, connect and grow.

Operating across five regions, we power over 200 market-leading events, publications and brands across Business Technologies, Healthcare, Learning, HR & Education, and Future Transport & Infrastructure.

But what truly sets us apart is our people.

Our teams are diverse, driven, and united by a shared commitment to excellence. Rooted in our core values of ownership, empathy, teamwork, integrity, and determination, we empower every employee to grow, shape their own path and make a meaningful impact.

Joining CloserStill means being part of something bigger - not just building events, but creating opportunities, connections, and lasting value for the communities we serve.

WHO WE ARE LOOKING FOR:

We are looking for an experienced Credit Controller to join our Finance team, based in the Coventry office. This role covers all aspects of credit control and billing for our shows across the UK and France, so a French speaker with an understanding of French business practices would be well suited to this role.

THE ROLE:

Reporting to the Credit Control Supervisor, you will be responsible for debt collection and billing on allocated shows, working closely with Sales and the wider Finance team.

Responsibilities

• Responsible for all debt collection, by telephone and email, on allocated shows, ensuring all is collected before the show and in line with monthly targets.
• Circulate weekly debtors reports to accurately communicate debt collection status to the exhibition teams and Credit Control Supervisor.
• Hold regular update meetings with Sales and Supervisors to agree actions and deal with queries or issues.
• Proactively identify bad payers and propose action to ensure they pay before the event.
• Assist in posting and allocating customer receipts to accounts.

Day to Day

• Assist in posting and allocating customer receipts to accounts.
• Liaise with the respective departments within the business to resolve disputed invoices and secure payment.
• Provide advice and solutions on billing queries to customers and the business.
• Complete all relevant AR and billing administration on shows under your control, including management of actions required on all supporting systems to enable accurate reporting and billing to customers.
• Respond promptly and completely to both client and internal enquiries.
• Provide ad hoc reporting as required.
• Control the insurance process against your own show(s).
• Raise refund requests in accordance with processes.
• Manage show amendments administration to enable accurate billing and corrections.
• Support administration on additional processes managed within the team, including but not exclusive to insurance coverage and legal action.
• Assist with contractual paperwork administration, ensuring wording is in line with the group's French language translation.
• Attend events and shows where required and as allocated under your debt control.

Other duties as delegated by the manager and supervisor in the team.

ABOUT YOU:

• Prior experience of credit control and sales invoicing.
• A basic understanding of how all areas of the Finance department work and interact.
• Able to work with a high degree of accuracy whilst remaining deadline-focused.
• A clear understanding of processes, with the ability to suggest updates and improvements.
• Excellent communication skills, with the ability to understand issues and communicate clearly with non-finance staff.
• Computer literate, with basic Excel skills.
• French speaker.
• Understanding of local customs and the way of working of companies based in France.

We do not usually offer sponsership for this role

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age, ethnicity, religion or beliefs, sexual orientation, gender identity, family or parental status or disability status.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, don't hesitate to get in touch with our HR team at hr@closerstillmedia.com.