Job Description

Credit Controller – Fixed Term

• Busy and varied role
• Fixed Term to January 2027
• Auckland based
  

He kōrero mō mātou | About us:

At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly. Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.

Our people make KiwiRail exceptional. By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best. If you’re passionate about innovation and safety, we'd love to welcome you aboard.

He whakamārama mo te tūranga mahi | About the role:

The Credit Controller will be responsible to ensure the accurate receipting of cash received, reconciling of customer accounts and deliver the credit control function for KiwiRail’s customer accounts. Working closely with our customers, internal teams and KiwiRail senior management, the Credit Controller will oversee the timely and accurate collection of debt.

As a member of the AR & Credit Control Team, you will pro-actively pursue ways to improve processes and controls and to take prompt and appropriate action on customer queries, adjustment requirements and accounts at variance with prescribed credit terms.

As a key contributor to the AR & Credit Control team, the role is expected to provide advice, support and analysis to optimise credit control.

Key accountabilities include:

• Improving debt recovery by reducing overdue balances and supporting strong cashflow
• Ensuring accurate and timely processing of all Accounts Receivable transactions, including banking allocations, credits and refunds
• Providing reliable cashflow forecasts and financial insights to support decision‑making and risk management
• Advising on doubtful debt and bad‑debt provisioning to ensure accurate financial reporting
• Supporting financial integrity by maintaining accurate customer accounts and resolving discrepancies promptly

Ngā pukenga e rapu nei mātou | What (skills) you will bring:

Knowledge and experience

• Proven minimum 5 years’ experience in a large multi-business unit environment or similar role or position
• Proven ability in reducing and controlling complex overdue receivables accounts
• Proven experience in relationship management, specifically dealing with difficult and complex customers
• Proven experience in developing and maintaining personal credibility with senior stakeholders
• Experience working within the transport/tourism industry sector
• Experience working with a large finance team

Ways of working / Work-related qualities

• Excellent interpersonal skills with the ability to foster good stakeholder relationships through consultation and partnership with all levels of management, both internally and externally
• Ability to work under pressure, prioritize and achieve results
• Able to interact well with teams

Qualifications

You need:

• Tertiary or Secondary School Qualification

Desirable:

• Dip/Cert Business or Accounting

Nōu te rourou | What's in it for you:

• 4% KiwiSaver employer contribution
• Access to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare Trust
• A strong Zero Harm policy to keep you safe

Kua rite, kia rite | Ready to Make a Difference?

Rā aukati | Applications Close: 9 August 2026

We will be shortlisting and interviewing while advertising, so be in quick with your application!