Job Description

⛵ About Our Crew

Boats Group is the fastest-growing digital business in the recreational boating space We are a talented team of technologists, creatives, marketers, sales experts, and customer advocates who spend each day pushing the boundaries of technology to make buying, selling, and renting boats easy. Every day, we work with a global inventory of more than 500,000 boats.

Within the Boats Group ecosystem, Click&Boat is the European leader in boat rentals. Our marketplace connects boat owners and travelers around the world, making boating accessible for everyone.

Our Barcelona office is home to Boats Group’s European team, creating a dynamic and international workplace where technology, marketplaces, and collaboration come together.

As part of our continued growth and transformation, we are strengthening our Finance operations and looking for a Credit Controller to join our Billing team in Barcelona

🌊 Your Role

As a Credit Controller, you will play a key role in managing customer collections across our international markets while acting as a bridge between Finance, Sales, and our customers

You will be responsible for ensuring timely cash collection, maintaining strong customer relationships, and supporting the accuracy of our billing operations.

This role combines client-facing responsibilities and analytical work, offering exposure to both operational execution and influence financial decision-making.

You will join a collaborative and experienced team currently undergoing transformation, including increased automation, process improvements, and closer alignment with our US teams.

If you enjoy combining customer interaction, problem-solving, and data-driven decision-making, we’d love to meet you.

🚀 What You’ll Do

💰 Billing & Cash Management

• Monitor incoming payments (bank transfers, credit cards) in NetSuite

• Manage customer payment methods and update details via Stripe

• Monitor and resolve declined or failed payments

• Review unapplied cash, refunds, and allocations

📞 Collections & Customer Management

• Proactively follow up with customers on overdue invoices via phone and email

• Manage aged debt in line with internal collection policies

• Act as a key point of contact for billing-related inquiries

• Build and maintain professional relationships with customers

⚖️ Case & Risk Management

• Track and resolve customer Case in a timely and accurate manner

• Handle escalations such as bankruptcies or legal cases

• Coordinate with external collection agencies and monitor progress

• Process account write-offs and ensure accounting accuracy

📊 Reporting & Analysis

• Monitor outstanding invoices, credits, and customer account health

• Prepare reports for internal tracking and audits

• Analyze overdue accounts and support decision-making

🤝 Cross-functional Collaboration

• Work closely with:

  • International Account Management (Sales)

  • Finance and US Billing team

• Participate in regular reviews of overdue accounts

⚙️ Process Improvement & Projects

• Contribute to automation initiatives and process optimization

• Support implementation of new tools and systems

• Assist with internal training and process documentation

• Ensure billing accuracy (credit memos, cancellations, invoicing consistency)

🎯 What You Should Have

• Fluent in English and Spanish, German is a plus

• Solid 5 years of experience in a client-facing role ideally in a credit control, collections, or billing operations environnement

• Advanced Excel Google Sheets skills

• Strong analytical mindset with experience in reporting and data analysis

• Excellent communication skills, both written and verbal

• Strong interpersonal skills with the ability to manage customer relationships

• Team player mindset with a proactive and supportive attitude

• Ability to work in a fast-paced, evolving environment

• Experience with NetSuite, Stripe, or Salesforce is a plus

⚓ What You’ll Receive

We believe that a great workplace experience helps teams do their best work. Here’s what you can expect:

• Hybrid working flexibility (office presence Monday–Thursday, optional remote Friday)

• New laptop, large second monitor, and office accessories to set you up for success

• Additional holiday break at the end of the year + your birthday off

• Private medical insurance coverage

• Access to a discounted wellness benefits program

• Meal vouchers and travel allowance

• 32 hours of paid volunteer time each year

• Professional reimbursement program to support your learning and development

🌍 Why Join Us?

At Boats Group, we share one mission: getting more people on the water

From Barcelona to Miami and beyond, our teams collaborate across borders to build the best digital experiences in the boating industry.

You’ll join a fast-growing international company, work with passionate teams, and play a key role in strengthening our financial operations while contributing to ongoing transformation and innovation.