Job Description

We are looking for a new Credit Controller to join our growing Client Accounting team. We are flexible and the role can be hybrid, working with the team based in Reading, and with some travel to work from our London office if necessary on a call-off but regular basis. There is the possibility of this role being permanent in the future.

Responsibilities

The Credit Controller will be responsible for managing and recovering arrears on behalf of clients. The role involves collaborating with various stakeholders and ensuring timely resolution of tenant queries. Key duties include, but are not limited to:

• Chasing Arrears: Proactively chase arrears on behalf of clients, utilizing appropriate methods such as direct client contact or working through Client Accountants, Surveyors, or other stakeholders involved in the recovery process
• Data Management: Maintain and manage data accuracy within property databases, ensuring that all records are up-to-date and compliant with internal processes
• Credit Control Reporting: Prepare and maintain monthly credit control reports, providing insights and updates on the status of outstanding payments and recovery actions
• Process Improvement: Continuously assess and seek improvements in Credit Control processes. Ensure the Credit Control team adheres to internal controls and industry best practices
• Resolving Tenant Queries: Address tenant queries through various channels (telephone, email, fax, letter) in a timely manner to facilitate prompt payment and clear any discrepancies
• Stakeholder Liaison: Liaise with Facilities Managers, Surveyors, and Client Accountants to ensure that all stakeholders are aware of outstanding invoices and payment statuses
• Supporting Surveyors and Facilities Managers: Assist Surveyors and Facilities Managers in resolving queries and managing their portfolio effectively
• Routine Enquiries: Respond to routine enquiries (correspondence, emails, telephone calls, etc.), always maintaining professional and efficient communication
• Ad Hoc Duties: Participate in additional projects or ad hoc duties as required by the team or business
• Internal and external stakeholder management to help resolve any queries, using initiative to dig into and be able to work backwards if needed to identify potential (if any) misallocations
• Working with legal if escalations are needed
• Communicating any potential issues early
• KPI to reduce DSO days

Requirements

• Proven experience in Credit Control, finance operations, and reporting
• Knowledge of property management is highly desirable but not essential

Skills

• Strong interpersonal skills with the ability to communicate assertively and professionally
• Numerate with high attention to detail in financial processes
• Proficient IT skills, particularly in Microsoft Office applications (Excel, Word, etc.)
• Experience with TRAMPS (Property Management software) and/or SUN systems is highly desirable but not essential

Personal Attributes

• A proactive, self-motivated, and solution-oriented approach to tasks
• Ability to work independently and as part of a team, managing multiple priorities
• Strong organizational and time-management skills

Benefits

• Holidays: 25 days increasing in line with length of service to a maximum of 30 days
• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues,gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

We recognise that diversity in all its forms including but not limited to race, gender, age, sexual orientation, disability, and background - enriches our workplace and enhances our ability to serve our clients and community effectively. Our goal is to create a culture where everyone feels empowered to bring their authentic selves to work, knowing their unique perspectives are welcomed and appreciated. We actively seek applicants from all backgrounds and want you to get in touch even if you don’t have all the skills we have asked for - we will support you with the development you need.

Recruitment agencies

Cluttons will only pay agency fees where a signed agreement is in place and the agency has been instructed by a member of our HR team. We do not accept speculative or unsolicited CVs from any third party, including recruitment agencies. Any CVs submitted to Cluttons or any of our employees outside of our formal recruitment process, including those sent directly to hiring managers or other employees, will be deemed unsolicited and will not be eligible for any agency fees.