Job Description

At HX our purpose is to awaken people to the beauty and fragility of the planet, with adventure that reignites a sense of wonder. We take curious travellers to incredible destinations, sustainably in true expedition-style with science and education at the heart of every journey. We bring them off the beaten track, to special destinations across the Arctic, Antarctic, Galapagos, British Isles, Alaska, Northern Norway, and Central / South America.

The Credit Controller is responsible for ensuring effective credit control, timely cash allocation to customer accounts and timely and appropriate escalation of any arising issues, reporting to Accounts Receivable Manager.

At HX, we are a passionate team who deliver our global operations from every corner of the world and our people are instrumental in continuing to inspire this adventure, play their part and deliver on our promise of guest centric and memorable experiences, benefiting the communities we visit, enriching our guests and inspiring a more sustainable world – to change the way they see the world.

Key Responsibilities & Deliverables

• Timely preparation and distribution of monthly travel agent statements.
• Proactively chasing travel agents and direct customers for overdue payments via email and phone.
• Build and maintain effective, user-friendly working relationships with internal and external partners to ensure management of debtors.
• Managing inbound email to the Accounts Receivable team, internal and external query handling.
• Assisting with the month end close processes and internal reporting.
• Supporting prompt allocation of cash to customer accounts.
• Supporting Incoming bank reconciliations when required
• Support the Accounts Receivable Manager to maintain Credit Collection policies and procedure manuals.
• Assisting in the external audit process.
• Other duties as assigned.
• Thinks sustainably and brings this mindset to their team and partners.
• Champions the HX Spirits

Requirements:

• Fluency in English is required.
• A minimum of 2 years credit control experience, you will have a good grounding in accounting procedures and be able to quickly pick-up a varied and busy workload.
• You can be studying towards an accountancy qualification, but it is not essential.
• Basic accounting processing and reconciliation skills.
• Experience in maritime, expedition, or cruise industry beneficial but not required.
• Tech-forward and adaptable, with a proven ability to quickly learn new systems.
• Proficiency in MS Office applications including Outlook, PowerPoint, Word, and Excel.
• Experience working in a multi-national organisation with a global guest mix.

Key Personal Attributes/Behavioural Competencies:

• Safety and Compliance minded for yourself and others.
• High degree of personal integrity and honesty.
• Passionate about inclusion and belonging. You take pride in bringing people and different perspectives together to promote a diverse and inclusive workplace.
• Clear and effective communication with internal and external stakeholders.
• Ability to manage execution and competing demands.
• Ability to adapt to change in a positive, productive manner.
• Approach work with an emphasis on attention to detail and accuracy to minimize mistakes.
• Effective & confident communication skills.
• Effective problem solving, conflict resolution, networking, continuous improvement, and technical aptitudes.
• Ability to work in an organised and logical manner with the flexibility to adapt to change when necessary.
• Strong sense of initiative and urgency, with the ability to follow-up on outstanding matters efficiently.
• Demonstrates pride and ownership in all aspects of your work, from high level advisory to essential day-to-day administration.
• Demonstrated polish and professionalism at all times when engaging with leaders and team members with differing points of view.

HX Spirit:

• Passionate Explorers: We are proud of our history and are driven to create more.
• ‘Can-do’ Mindset: We jump-in and proactively contribute to the greater good.
• Humble Leadership: We have a short distance between leaders and teams.
• Genuine Interactions: We want all people to be their true selves.
• Supportive & Collaborative Teams: We are curious and generous with our knowledge. We Trust.