Job Description

Credit Controller

Department: Central Services

Employment Type: Fixed Term - Full Time

Location: Canterbury

Description

To support the Credit Control function through effective debt collection, debtor management, and cash flow improvement, while contributing to the firm's financial hygiene, WIP management, and lock up reduction.

About the role

Scope, Reach & Key Relationships

• Business partner with selected Partners, Directors and Client-facing teams with the aim of reducing Debt and Work in progress on their portfolios.
• Maintain complex or escalated client’s queries.
• Work collaboratively with the wider Finance team.
• Report on WIP, debtors, Lock-up, collections and cash flow performance.
• Promoting best practice in billing, debt recovery, WIP management, and cash collection to support the firm’s financial hygiene.

Principal Accountabilities / Responsibilities:

Job/Workflow & Technical Management:

• Ensure timely collection of outstanding debts and payment
• Monitor aged debt reports ,and escalate high-risk accounts as required.
• Maintain accurate records of collection activity.
• Support month-end reporting, WIP reviews, and lock-up analysis.
• Identify and implement improvements to credit control processes and financial hygiene
• Support Partners, Directors, and fee earners aged WIP management and timely billing.
• Carry out daily cash receipt allocations
• Advise legal teams on escalated bad debt matters
• Monitor client credit risk and communicate concerns to the relevant stakeholders

Client, Internal and External Organisational Contact:

• Develop strong relationships with Partners, Directors, fee earners and stakeholders to support collection, WIP management and Lock-up reduction.
• Communicate professionally and empathetically with clients to maintain relationships while securing payment.
• Address disputes and queries promptly, working cross-functionally where needed to resolve issues.
• Managing and completing the core processes that underpin the debt recovery process including daily cash receipt posting, client reminders/statement runs, the processing of cheque, card and Direct Debit payments.
• Attendance and engagement at Credit Control and Finance meetings.
• Periodic travel to other KR offices in Kent/London/Sussex to build key relationships and attend key meetings.
• Preparation and supply of reports to other members of the department or Partners on an ad hoc basis
• Maintain positive client relationships while securing payment and resolving queries
• Maintain Debt provisioning for reporting purposes.
• Monitoring your portfolio of debts though effective use of data. • Working effectively with preferred solicitor(s) to maximise net recoveries on older debt.

What we're looking for

• Good A levels, or equivalent (ideally A*– C)
• GCSE Maths and English (or equivalent) grade 5– 9 (grade C and above)
• Excellent communication and interpersonal skills
• Confident and passionate
• Excellent work ethic, driven and highly motivated
• Effective time and task management skills

What we can offer

• Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.
• Leave – 20.5 days plus bank holidays, holiday buying Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling
• Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
• Recognition – monthly nominations for financial awards based on culture and values
• Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
• Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
• ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan

At Kreston Reeves, we are committed to creating an inclusive and accessible workplace for all. We understand that everyone has unique needs, and we strive to accommodate them through reasonable adjustments. Whether it's adapting work environments, providing assistive technologies, or modifying processes, we are dedicated to supporting our employees in realising their full potential. If you require any reasonable adjustments to participate in our recruitment process or thrive in your role, please don't hesitate to reach out by emailing recruitment@krestonreeves.com. Please remember, you only need to share what you are comfortable to for us to support your request. Your success is important to us, and we're here to ensure a supportive and inclusive experience for all.