Credit Controllers are responsible for executing the debt chasing process, communicating with
tenants and landlords, and escalating cases as needed. They handle both rent arrears and
outstanding fee debt.
Letter 1 (Day 3) to Tenant & Landlord
Telephone call with follow-up email (Day 4) to Tenant
Respond to Tenant & Landlord queries
Letter 2 (Day 7) to Tenant & Landlord
Telephone call with follow-up email (Day 8) to Tenant
Notify (Day 14) arrears to Branch Directors and PM
Letter 3 (Day 14) to Tenant & Landlord
Telephone call with follow-up email (Day 15) to Tenant
Letter 4 (Day 21) to Tenant & Landlord - Intent to go legal
Telephone call with follow-up email (Day 22) to Tenant
Discussion to go legal with landlord
Progress rent insurance claim
Fee chasing (Day 7) letter 1
Telephone call with follow-up email (Day 8)
Fee chasing (Day 21) letter 2
Telephone call with follow-up email (Day 22)
Fee chasing (Day 31) letter 3
Telephone call with follow-up email (Day 32)
Respond to queries
Key Performance Indicators (KPIs):
As the UK’s leading network of Lettings and Sales agents, we know property.
From Aberdeen to Brighton, our property knowledge and expertise stretches to wherever you are. Our team consists of the sharpest industry minds, coupled with decades of local knowledge. With industry leading technology and extensive market data, we harness our collective wisdom to help customers and clients make smarter property decisions.
Acquisition is at the heart of what we do. We have ambitious growth plans and are looking to acquire larger agencies to act as a ‘hub’ for new locations as well as high quality businesses to complement our existing network.
Completing 40 acquisitions since 2021, our processes are well-established. We make selling your business easy, supporting you at every stage and welcoming your people into our team. Our people are central to our business, and alongside plenty of career opportunities, we invest in the tools and training needed to deliver the best customer experience, impressive results, and help clients make better property decisions.
For private, corporate and institutional investors, our specialist and qualified teams are on hand, offering data led insight on all aspects of the residential property market, delivering the best advice for investment, and access to our tailored property services. Through our expertise, proven growth strategy and stable business, you’ll be making a secure investment for the future with Lomond.
Get in touch today to start a thriving partnership or to join our growing group.
