Job Description

Credit Controller

Alton

Full time

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

Our Benefits:

• 24 days holiday plus Bank holidays, increasing with servic
• Your birthday off
• Bonus Scheme
• Paid Volunteer Day
• Hybrid Working
• Health care scheme
• 5% Matched pension scheme
• Social events
• Cycle to work scheme
• Free parking
• Enhanced maternity and paternity leave and more…

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DUTIES AND RESPONSIBILITIES | About the role

Are you an organised and proactive Credit Controller looking to join a fast-paced and growing business? We're looking for someone who is passionate about delivering great customer service while ensuring outstanding debt is collected efficiently and accurately.

As a Credit Controller, you'll play a key role in managing the sales ledger, reducing aged debt, and supporting healthy cash flow across the business. Working as part of a collaborative Accounts Receivable team, you'll build strong relationships with customers and internal stakeholders to resolve queries and secure timely payments.

As the Credit Controller, you will:

• Proactively manage the sales ledger, identifying invoices approaching due dates or overdue for payment.
• Chase outstanding debts via phone, email, ticketing systems, and customer portals.
• Raise and issue invoices and pro-formas for fulfilled orders.
• Respond promptly to customer queries and resolve payment issues.
• Process and allocate customer payments within NetSuite.
• Maintain accurate records and update AR tracking reports daily.
• Escalate overdue balances where necessary.
• Support cash forecasting and reporting activities.
• Upload invoices through customer portals including Ariba and Tungsten.
• Issue customer statements as required.

QUALIFICATIONS AND EXPERIENCE | About you

The ideal Credit Controller:

• Previous experience in Credit Control or Accounts Receivable.
• Confident and professional telephone manner.
• Excellent attention to detail and accuracy.
• Strong organisational skills with the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office, particularly Excel.
• Strong communication and relationship-building skills.
• A proactive, process-driven approach with a willingness to improve and streamline ways of working.
• Ability to handle confidential information with discretion and professionalism.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

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If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.