Discovery Limited

Credit Controller

Discovery Limited  •  Onsite  •  2 hours ago
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Job Description

Discovery Life

Inbound Credit Controller

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide a world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

The primary function of this role is to effectively respond and handle e-mail queries and changes from a client and 3rd parties.

Areas of responsibility may include but not limited to:

  • Ensure daily individual targets are met as a collective to reach daily TWT (Todays work today) on Credit control pools.
  • Managing all queries through to resolution for effective service delivery.
  • Collection of Arrear premium and reconciliation of the premiums to ensure that the policies are up to date.
  • Understand the Discovery Life Product and processes to effectively respond to queries and process changes.
  • Excellent interpretation of written requests/queries to provide high quality service.

Education and Experience

Essential:

  • Matric
  • 1-2 years’ experience in Insurance
  • 1+ years call centre experience

Advantageous:

  • Related Degree /Diploma
  • 1 – 2 years of working experience within an administrative role in the financial services / insurance industry

Technical Skills and Knowledge

Essential:

  • Communications skills ( written and verbal)
  • Problem solving skills
  • Analytic skills
  • Good time Management skills
  • Excellent customer service ability

Advantageous:

  • Good understanding of Discovery Life products, processes, and systems
  • Knowledge of compliance and risk management
  • Retention knowledge

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Discovery Limited

About Discovery Limited

Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to make this vision a reality.

Fuelled by our passion for enhancing lives and our desire to innovate, Discovery consistently sets global standards, creating shared value through shared intellectual capital. A testament to this is our Vitality programme, which is both a platform to incentivise people to live healthier lives as well as a channel through which shared value is delivered.

We are a proudly South African-born, global company with health, life and short term insurance operations in South Africa and the United Kingdom, and a presence in Germany, France, the United States, Canada, Australia, Singapore, Hong Kong, Philippines, Thailand, Malaysia, China and Japan through our Global Vitality Network. We uphold our promise of shared value by being a positive disruptor that focusses on bringing about sustainable change in the lives of the people and communities we serve across the globe.

Our Vitality Shared-Value Insurance model has received international recognition, including being ranked 17th in Fortune’s index of 51 companies “changing the world” in August 2015, and named a leading health innovator at the World Economic Forum in January 2017.

Our values of leadership, honesty, innovation and fairness act as our compass, directing our business practices to take advantage of every opportunity while looking for ways to dazzle clients.

With an unwavering commitment to being the best shared value insurance organisation in the world, Discovery is a powerful force for social good.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Johannesburg, ZA
Year Founded
1992
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