Job Description

Ko wai mātou - About us:

Hato Hone St John has been serving New Zealanders since 1885. Today, we have nearly 12,000 kaimahi working across Aotearoa to enhance the health and wellbeing of our communities. From responding to 111 calls to supporting people to stay healthy through health education, access and monitoring, we are make life-changing differences every day.

He aha te tūranga - About the role:

Credit control in our organisation is inherently complex and sensitive due to the nature of the services we provide and the situations that the need for our services occurred.

We’re now looking for someone to support our small credit control team on an 6-month fixed term contract basis. This role is less about traditional debt collection and more about empathetic, respectful customer engagement.

You’ll be responsible for following up on outstanding ambulance service charges or other commercial products in a high‑volume environment. Most interactions are completed by phone, supported by written communication or SMS.

This role would suit someone with strong call‑centre or customer service experience, excellent communication skills, and a genuine people-focused approach.

Key Responsibilities

• Maintaining accurate customer credit records including payment histories and accounts status
• Proactively follow up with customers on overdue payments and reduce aged debt
• Escalate unresolved disputes and coordinate with billing, sales or service teams to reach resolution and facilitate payment
• Contributing to credit control process improvements, policies and performance metrics.

Qualifications

Ko wai koe - About you:

• Strong experience in a high‑volume collections environment (B2C preferred).
• Excellent verbal and written communication skills
• A calm, respectful, and empathetic approach, even in sensitive situations
• Confidence handling a wide range of customer conversations
• Good attention to detail and ability to manage multiple tasks
• A team‑oriented mindset and positive attitude

Additional Information

Me pēhea te tuku tono - How to apply

This is a rare opportunity to be part of something meaningful — joining a function that directly supports the financial sustainability of a purpose-driven organisation. You’ll also enjoy meaningful flexibility — with only 2 days per week required in the office, this role supports balance while still enabling strong team connection and stakeholder engagement.

Click “ I’m interested” before applications close on at end of day on Thursday 16th July.

If further information is required, please contact Helen Rayner on 0800 STJOHN ext 8149 for a confidential discussion.

At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs.

E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai.

If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process.

Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesn’t match the job description perfectly. If you’re excited and think you have what it takes, we want to hear from you! Even if your experience doesn’t align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.