Job Description

Are you an experienced Credit Controller who enjoys building relationships, solving problems and making a real difference to a business?

We're looking for a Credit Controller to join our friendly Finance team. This is an important role where you'll work closely with both clients and colleagues to help manage customer accounts, resolve queries and ensure payments are collected in a professional and customer-focused way.

We're looking for someone who enjoys building relationships and is confident communicating with clients over the phone as well as by email. You'll understand that a conversation is often the quickest way to resolve a query and keep things moving.

At Old Mill, we believe great Credit Control is about far more than chasing payments. It's about building trusted relationships, having good conversations and finding solutions that work for everyone.

The Opportunity

You'll work as part of our Credit Control team, helping to ensure payments are collected in a timely manner whilst maintaining the high levels of service our clients expect. Rather than managing a dedicated portfolio of clients, you'll work collaboratively across the team's workload, supporting colleagues and ensuring clients receive a consistently high level of service.

Working closely with colleagues across the business, you'll resolve queries, keep accurate records and play an important role in supporting the wider Finance team.

Your responsibilities will include:

• Contacting clients by phone and email regarding outstanding payments.
• Building positive relationships whilst helping to resolve overdue accounts.
• Maintaining accurate records and keeping client notes up to date.
• Handling client queries and working with colleagues to resolve issues promptly.
• Taking card payments and setting up Direct Debits.
• Sending copy invoices and processing credit notes where required.
• Supporting the wider Finance team with day-to-day Credit Control activities.
• Completing daily timesheets and maintaining accurate records.

About You

We're looking for someone who enjoys speaking with people, is confident building relationships with clients and thrives working as part of a collaborative team.

You'll be organised, proactive and able to prioritise your workload, with excellent attention to detail and a calm, professional approach. You'll be just as comfortable picking up the phone as you are communicating by email and will enjoy working collaboratively with colleagues across the business.

Ideally, you'll have:

• Previous Credit Control experience.
• Excellent communication skills, both over the phone and in writing.
• Strong organisational skills and the ability to manage competing priorities.
• A high level of accuracy and attention to detail.
• Confidence communicating with clients and colleagues at all levels.
• A positive, team-focused attitude.

About Us

At Old Mill, we work hard but genuinely enjoy what we do. We're collaborative, supportive and always willing to help one another. Our Finance team plays an important role in supporting the wider business, and you'll be joining a friendly group of people who value teamwork, open communication and delivering a great service to both our clients and colleagues.

Old Mill is proud to be part of the Kinbrook Group, bringing together a collection of like-minded professional services businesses. Being part of the Group gives us the backing, investment and opportunities of a larger organisation, whilst maintaining the culture, values and close-knit feel that make Old Mill such a great place to work.

If you're looking for a Credit Control role where relationships matter just as much as results, we'd love to hear from you.

Benefits

• At Old Mill, we go beyond the basics to offer a benefits package designed to support your personal and professional growth:
• Generous Holiday Allowance – Start with 25 days' annual leave, plus bank holidays, with the option to purchase up to five additional days.
• Birthday Leave – Enjoy an extra day off to celebrate your birthday.
• Hybrid Working – Three days a week in the office, giving you flexibility and balance.
• Employee Assistance Programme – Confidential support for your mental, physical and financial wellbeing.
• Learning and Development – Ongoing opportunities to develop your skills and career.
• Pension Scheme – Helping you plan for the future.
• Employee Discounts – Access to a range of offers and discounts.