Job Description

Credit Controller

King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA

Permanent (37.5hrs) On-Site

Up To £34,800pa + Fantastic Benefits

How you’ll help us make health happen.

You will play a vital role in supporting the hospital’s financial performance by ensuring the timely collection of outstanding debts and maintaining strong cash flow. By proactively managing accounts, resolving payment issues, and building effective relationships with patients, insurers, and stakeholders, you will help minimise financial risk and enable the continued delivery of high-quality patient care.

Key Responsibilities

• Take ownership of designated accounts, ensuring effective management of outstanding debt.

• Monitor and follow up on overdue balances from patients, insurers, embassies, and corporate clients in line with agreed processes and timelines.

• Investigate shortfalls, rejected claims, and underpayments, taking appropriate action to recover funds or escalate issues.

• Respond to and resolve internal and external queries related to billing and collections, providing clear updates and outcomes.

• Support the reduction of debtor days and contribute to overall cash flow improvement.

• Prepare and deliver accurate reports and management information as required.

• Process and allocate incoming payments accurately across accounts.

• Refer aged debt to collection agencies where appropriate and manage the process through to resolution.

• Work collaboratively with colleagues to ensure service continuity and contribute to wider team objectives.

Key Skills / Qualifications:

• Previous experience in credit control or debt recovery (Desirable: - Healthcare)

• Strong understanding of collections processes, including dispute resolution

• High level of numeracy with good Excel and general IT skills.

• Excellent communication skills, with the ability to handle sensitive conversations confidently and professionally.

• Ability to interpret contracts

• Strong organisational skills with attention to detail and accuracy.

• Ability to work independently while contributing effectively within a team.

Benefits

At King Edward VII’s Hospital, we want to reward our staff for the amazing job that they do.

As part of the team, you will have access to a range of benefits for your work and home life.

We offer a variety of benefits that take into consideration how you commute to work, your health and well-being and recognising your service and any staff referrals you make to the Hospital.

Take a look at the full range of benefits on offer when working here:

• Annual leave entitlement of 25 days + bank holidays increasing with length of service

• In-house training for all staff

• Company pension scheme

• Life assurance

• Employee Referral Scheme

• Access to staff restaurant

• Interest free travel loan

• Private healthcare (Eligible after 12m)

• Bicycle Loan Scheme

• Retailer discounts

• Employee Assistance Programme

Part of a Globally Trusted Healthcare Group

When you join King Edward VII, you also become part of Bupa — a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.

We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

If you require information regarding this role in an alternative format, please email: careers@bupa.com

Time Type:

Full time

Job Area:

Locations:

King Edwards VII Hospital