Job Description

Credit Controller

📍 London Heathrow | Hybrid Working Available

Join Nippon Express

Nippon Express is one of the world's leading logistics and supply chain organisations, operating across more than 50 countries and employing over 75,000 people globally. We are currently seeking an experienced and motivated Credit Controller to join our Finance team based at London Heathrow.

This is an excellent opportunity for a proactive finance professional who enjoys building relationships, resolving queries and driving positive cash collection performance within a fast-paced international business.

About the Role

As a Credit Controller, you will take ownership of a portfolio of customer accounts across the UK and Ireland, ensuring outstanding debt is collected efficiently while maintaining excellent customer relationships.

Working closely with operational teams and customers, you will play a key role in supporting the financial health of the business through effective debt management and query resolution.

Key Responsibilities

• Manage and maintain an Accounts Receivable ledger across the UK and Ireland.
• Monitor outstanding debt and proactively collect payments in line with agreed terms.
• Follow the company dunning process, including statements, copy invoices, telephone collections and email follow-ups.
• Escalate overdue accounts and areas of concern when required.
• Post and allocate daily cash receipts accurately.
• Process customer payments received via telephone.
• Complete new customer account applications, including credit and background checks.
• Ensure compliance with company Delegation of Authority procedures.
• Work closely with operational teams to resolve customer and billing queries.
• Support continuous improvement initiatives within the Finance function.
• Provide excellent customer service while maintaining strong credit control disciplines.

About You

We are looking for someone who is:

• Driven, proactive and results-focused.
• Highly organised with excellent attention to detail.
• A confident communicator, both verbally and in writing.
• Able to build strong relationships with customers and colleagues.
• Comfortable working independently and managing priorities effectively.
• Commercially aware and able to see the bigger picture.
• Professional, positive and a collaborative team player.

Requirements

• Previous Credit Control or Accounts Receivable experience.
• Strong numerical and analytical skills.
• Advanced Microsoft Excel and Microsoft Office skills.
• Excellent customer service and relationship management abilities.
• Experience working within a fast-paced finance environment.
• Ability to investigate and resolve complex account queries.

Benefits

• Competitive salary.
• Hybrid working.
• Flexible working hours.
• Company pension scheme.
• Career development opportunities within a global organisation.
• Supportive and collaborative working environment.
• 37.5-hour working week.

If you're looking to join a global organisation where you can make a real impact and further develop your finance career, we'd love to hear from you.

Apply now with your CV and a brief summary of your Credit Control experience.