Job Description

The United Kingdom Accreditation Service (UKAS) is seeking a motivated and detail-oriented Credit Controller to join our Finance Team.

Reporting to the Finance Manager, this role plays a key role in maintaining strong cash flow and supporting the organisation's financial health.

You will be responsible for managing cash collection across a portfolio of approximately 550 active customers, ensuring timely payments and building effective working relationships both internally and externally.

Key Responsibilities

Debt Collection

• Proactively chase overdue invoices via phone, email, and written correspondence
• Negotiate and manage payment plans where appropriate
• Issue dunning letters and monitor aged debt
• Escalate cases in line with credit control policy, including legal proceedings when necessary

Account Management

• Perform account reconciliations and maintain accurate records
• Take ownership of customer queries and drive timely resolution
• Manage withholding tax requirements
• Liaise with internal teams to resolve billing or account issues
• Obtain certificates of residency for overseas customers

Process Improvement

• Identify and recommend system and process improvements
• Support initiatives to optimise cash collection and reduce aged debt

About You

We are looking for someone who brings:

• At least 2–3 years’ experience in a credit control or accounts receivable role
• Proven experience across core credit control activities
• Strong organisational and prioritisation skills, with the ability to meet deadlines
• Excellent communication skills and confidence dealing with stakeholders at all levels
• Working towards a qualification with the Chartered Institute of Credit Management (CICM) would be advantageous.

Credit Controller - Job Description

Equity, Diversity, and Inclusion: Fostering a Culture of Belonging

UKAS is proud to be the United Kingdom’s sole Accreditation Body. We wouldn’t be able to do what we do without a diverse mix of minds, backgrounds and experiences.

UKAS is committed to promoting a culture of belonging and values the differences and uniqueness that everyone brings to the organisation.

We welcome candidates across all types of backgrounds, circumstances, and identities to support our Equity, Diversity and Inclusion (EDI) commitments.

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