Job Description

Build your career in Credit Control

Do you enjoy tackling challenging conversations, hitting targets, and seeing the results of your effort? If you’ve built solid experience in an outbound contact centre, collections, or a fast‑paced phone-based role - and you’re ready to turn that into a long-term career - this could be your next step

WM New Zealand Ltd is New Zealand’s leading provider of resource recovery, recycling, and waste management. We’re passionate about sustainability and protecting our beautiful environment for future generations. If you're looking for a career that makes a difference while offering professional growth, you’ve found the right place.

About the Role

We’re looking for a driven Credit Controller to join our high-performing team in East Tamaki. Reporting to the National Credit Manager, you’ll take ownership of customer accounts, manage debt recovery, and work closely with customers and internal teams to resolve issues professionally and effectively.

This is a fantastic opportunity to take the skills you already have - resilience, communication, and accountability - and develop them into a rewarding career within credit control and finance.

Qualifications

Who this role is perfect for

You might come from an outbound contact centre, collections, customer resolutions, or another KPI-driven environment where you’ve learned how to handle difficult conversations and stay focused under pressure.

You’ll succeed in this role if you:

• Enjoy outbound calling and aren’t afraid of tough conversations
• Are resilient, persistent, and motivated by targets and results
• Have experience working with high volumes of customers or accounts
• Bring strong problem-solving and reconciliation skills
• Communicate clearly and confidently, both verbally and in writing
• Are comfortable using Excel and working with detail and accuracy
• Want to build a long-term career in credit control or finance

What you’ll be doing

• Managing a large customer ledger (2000+ customers) and maintaining strong account relationships
• Making proactive outbound calls to resolve overdue accounts
• Strong reconciliation and problem-solving skills
• Negotiating payment outcomes while delivering excellent customer service
• Investigating discrepancies and reconciling accounts
• Working to clear KPIs and contribute to team and business results
• Excellent verbal and written communication
• Excel skills and keen attention to detail is desirable

Additional Information

Why join WM New Zealand Ltd?

At WM New Zealand, we don’t just offer a role — we invest in your future.

• Career development: Structured training, mentoring, and a clear development pathway
• Supportive team: Learn from experienced professionals in a collaborative environment
• Wellbeing focus: Access to wellness initiatives that support work-life balance
• Meaningful work: Be part of an organisation committed to sustainability and innovation

How to apply

To apply for this role, click “I’m Interested”

Please note - we do not always work to fixed closing dates and may start considering applications as they are received so we encourage you to apply early.

WM is an EEO employer and promotes drug and alcohol-free workplaces.

You must be in New Zealand and hold a current work visa/residency or NZ citizenship.