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  Credit Control
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  Secure credit control procedures and policies that ensure timely payments while maintaining a high level of customer retention
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  Ensure customers credit ratings are checked before loan approval
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  Set up the terms and conditions of a loan to be in line with the risk, amount and type of loan.
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  Manage the timely and effective collection of all debts and payments.
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  Negotiate repayment plans when necessary.
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  Maintain strong relationships with all clients to ensure invoices are clear for payment.
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  Post and allocate daily receipts to accounting systems; compose reports for management
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  Provide accounts information to internal departments.
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  Review and update debt recovery procedures and stop the supply of goods and/or services, initiation of legal actions when necessary
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  Carry out necessary reviews, analysis and compose necessary and requested reports on pre-defined routines and on ad-hoc basis when requested

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  Calling customers, daily follow-up via e-mail, phone and WhatsApp
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  Collecting cheques and handling of credit card payments
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  Regular credit meetings with all branches to review and define action points for overdue follow up
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  Handling of statement of accounts per customer
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  Coordinate cross-functional meetings with business operations to resolve the disputes/issues with customers
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  Reminder letters and take legal actions when applicable
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  Write-off and bad debts provisions review

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  Understand and act according to the company way frame work
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  Maintain the normal situation, detect deviations and act immediately to eliminate them
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  Contribute in daily follow-up, daily steering
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  Participate and contribute in improvement activities based on a standardized working method

Requirements

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  Relevant education or equivalent work experience
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  Experience from similar role, an advantage