Job Description

Location: South Africa
Employment Type: Full-Time
Department: Finance / Credit Control

About the Role

Our client is seeking a detail-oriented and proactive Credit Controller to join their finance team. This role is responsible for managing assigned customer accounts to maximise cash flow, minimise bad debt exposure, and maintain strong customer relationships through effective account management and collections processes.

The successful candidate will have strong credit control experience, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

Account Management & Collections

• Manage an assigned portfolio of customer accounts within designated credit limits and aged debt parameters
• Ensure outstanding balances are collected within agreed payment terms
• Monitor account performance and proactively follow up on overdue balances
• Maintain accurate records of all customer interactions and collection activities

Query Resolution

• Investigate, record, and resolve customer queries and disputed invoices promptly
• Work collaboratively with internal departments to resolve account discrepancies
• Escalate unresolved issues appropriately to minimise delays in payment

Credit Risk Management

• Identify accounts showing signs of risk and escalate concerns at an early stage
• Prepare accounts for management review where necessary
• Assist in preparing documentation for legal or external recovery processes where required
• Recommend account adjustments where appropriate

Customer Relationship Management

• Build and maintain professional relationships with customers
• Arrange meetings with customers where necessary to support account resolution and ongoing account management
• Deliver a high standard of customer service while maintaining credit control discipline

Administration & Reporting

• Maintain accurate and up-to-date account documentation and filing systems
• Prepare account reports for management review
• Support the overall efficiency of the sales ledger through collaboration with internal stakeholders
• Complete additional tasks as assigned by management

Requirements

Experience & Knowledge

• Proven experience in credit control or accounts receivable
• Solid understanding of credit control processes and debtor management
• Experience working within a fast-paced commercial environment
• Understanding of the role of credit within a business environment

Skills & Competencies

• Strong written and verbal communication skills
• Excellent organisational and time management abilities
• Strong attention to detail
• Good interpersonal and relationship-building skills
• Ability to work under pressure and meet deadlines
• Professional and solutions-focused approach
• Competent IT skills, including strong Excel proficiency

Personal Attributes

The ideal candidate will be:

• Highly organised
• Proactive and self-motivated
• Detail-oriented
• Professional in all interactions
• Able to work collaboratively across teams
• Confident handling challenging account conversations