Job Title: Credit Controller

Role Overview:
The Credit Controller plays a critical role in overseeing the reconciliation of debtor accounts, enforcing credit policies, ensuring timely collections, and maintaining strong client relationships. This position also supervises the collections team and ensures compliance with internal Standard Operating Procedures (SOPs) and financial controls.

Key Responsibilities

1. Account Reconciliation & Credit Oversight (Primary Focus – 50%)

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  Lead monthly reconciliations of all debtor accounts to ensure accuracy and resolve discrepancies promptly.
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  Manage reconciliation of insurance and corporate accounts, ensuring completion and formal sign-off within 30 days of initiation.
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  Review reconciled accounts to determine payment status, identify bad debts, and recommend write-offs where appropriate.
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  Ensure statements of account are current, accurate, and regularly communicated to clients.
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  Collaborate with internal departments (Claims, Billing, Marketing) to investigate and resolve complex client account issues.
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  Monitor adherence to credit policies and propose corrective actions as needed.

2. Credit Management & Debt Collection (20%)

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  Oversee timely collections from credit customers, ensuring compliance with payment terms.
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  Issue monthly statements and collection updates to clients.
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  Enforce company credit policies and keep debtor days within acceptable thresholds.
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  Track client payment patterns and credit limits, taking action to minimize credit risks.
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  Handle overdue accounts through consistent follow-up and professional communication.
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  Resolve billing issues and negotiate payment plans when necessary.
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  ​Advise management on client creditworthiness and contribute to credit policy refinement.

3. Reporting (20%)
Prepare and submit the following reports on time (by the 5th of each month):

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  Daily Revenue/Credit Status Report
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  Monthly Collections vs. Targets Report
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  Monthly Aged Debtors Analysis
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  Monthly Rejection Analysis

4. Team Leadership & SOP Compliance (10%)

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  Supervise the collections and reconciliation team, ensuring adherence to SOPs and timelines.
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  Identify and address team training needs to foster continuous improvement.
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  Monitor for SOP violations, escalate non-compliance, and drive accountability across the team.

Key Performance Indicators (KPIs)

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  Achievement of monthly and quarterly collection targets
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  No receivables aged over 90 days
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  Timely completion and submission of reconciliations and reports
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  Reduction in outstanding disputes and aged debt
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  Full compliance with credit policies and internal SOPs
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  Improved performance and engagement of the collections team

Requirements

Qualifications and Experience

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  Bachelor’s degree in Finance, Accounting, Business Administration, or a related field
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  CPA or ACCA qualification is highly preferred
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  Minimum of 5 years’ experience in credit control or accounts receivable, preferably in a hospital or healthcare setting
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  Demonstrated experience managing corporate and insurance accounts
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  Proficiency in financial systems and advanced Excel skills
  Strong leadership and negotiation experience

Key Competencies

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  Exceptional attention to detail and accuracy
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  Strong organizational and time management abilities
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  Excellent interpersonal and communication skills
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  High level of integrity and discretion with sensitive information
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  Problem-solving mindset with a focus on client service