Job Description

MAIN PURPOSE

Collect all outstanding revenue by communicating with customers and resolving all their queries. Play a supporting role to the Finance Team when required.

Key Responsibilities

Contact all customers with outstanding debt per prescribed protocols and request payment.

Record notes on each customer interaction per internal system requirements.

Resolve customer queries and communicate outcomes to line manager.

Identify, investigate and allocate customer receipt per bank statement with supporting documents.

Verify the accuracy of the proof of payment received in comparison to the bank statement.

Process refund and journal requests according to internal protocol.

Investigate and allocate unallocated receipts.

Investigate and match unmatched receipts.

Complete and submit vendor forms.

Verify completeness and accuracy of computer-generated invoices, credit notes, early settlement discount credit notes and bad debt credit notes.

Prepare Accounts Receivable reconciliation and analysis reports.

Process monthly Customer Statement Report on scheduled dates and ensure all customer transactions (invoices, Credit, Notes, Journals) have been processed prior to statement run.

Provide support during year-end audits.

Perform various administrative tasks as assigned.

REQUIREMENTS

Matric with accounting or a relevant diploma from a recognized institution or equivalent

Working experience in Pastel Accounting or related system.

Minimum of 2-3 years experience in a credit control environment.

Attention to detail.

Verbal and written communication skills.

Above average customer service skills.

Ability to work in a team and alone.

Ability to be firm and professional.

Proficiency in excel and outlook.

Mature and emotionally intelligent.

An attractive work attendance record.