About Flight Centre Travel Group
Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally - who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.
We’re looking for a driven and detail‑oriented Credit Controller to join our fast‑paced global organisation, where Finance sits at the centre of everything we do. In this role, you’ll play a key part in protecting the business by ensuring timely collections, reducing risk, and nurturing strong client relationships.
From day one, you’ll be engaging with clients regarding overdue invoices—using both phone and email—while supporting internal teams with any related queries. Within your first few months, you’ll take ownership of monitoring customer accounts, investigating discrepancies, reporting on debt positions, and helping refine our existing credit control processes.
You’ll work closely with the Credit Manager on litigation preparation, credit risk identification, and credit limit monitoring. This role also includes approving client refunds, supporting Accounts Receivable activities, and contributing to broader team projects when needed.
This is an excellent opportunity for someone who thrives in a high‑pressure, fast‑moving environment and is excited by the challenge of keeping cash flow strong while maintaining positive client partnerships.
You’re a confident communicator with at least 3 years of credit control experience, and you’re comfortable balancing professionalism with the diplomacy needed to manage sensitive payment conversations. You have strong attention to detail, a proactive mindset, and the ability to quickly pick up new tools and processes.
To succeed in this role, you will also bring:
If you’re looking for a role where you can make a real impact, grow your skills, and be part of a dynamic finance function—this could be the perfect next step in your career.
What's in it for you
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk
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Flight Centre Travel Group (FCTG) is one of the world’s largest travel companies, employing 15,000 like-minded individuals – known as ‘Flighties’.
Our story dates to 1973, when founder Graham Turner (aka “Skroo") and friend Geoff “Spy” Lomas buy a double-decker bus and take off on their first tour around Spain, Portugal and Morrocco, 3 years later forming the first business, Top Deck. After flight deregulations in the 80s our first retail "Flight Centre" stores opened in Australia in 1982, London in 1984, and NZ in 1987.
1987 was also the year we held our first “Global Gathering” awards event celebrating our amazing people, a tradition that continues to this day.
And in 2025 we launched our very first loyalty program, World360 Rewards! Our Australian customers now able to earn and redeem points across Flight Centre, Travel Associates, and Cruiseabout.
We’re in our 40s now and a lot has changed! With global headquarters in Brisbane, Australia, our company owned leisure and corporate travel businesses span three major regions: APAC, The Americas and EMEA.
Our flagship corporate travel management brand, FCM, extends our reach even further through a network covering over 100 countries via both company-owned operations and independent licensees.
With 30 brands across our global footprint, our team spans from customer-facing to internal support roles. The opportunities just as diverse – from a Travel Consultant at Flight Centre or Envoyage, to a Machine Learning Scientist in one of our tech pillars.
Together, we live and breathe our number one philosophy, Our People, driven by our purpose ‘To open up the world for those who want to see’.
Our values are simple and powerful - Ownership, Egalitarianism and Irreverence.
We support our people with opportunities to help you thrive, connect, give, move and be rewarded. Our people have access to a suite of curated benefits to ensure holistic wellbeing – from mental and physical health to financial freedom.
