Job Description

Position: Credit Controller

Location: Ipswich, Suffolk

Role: Permanent

Salary: £20,000 - £30,000 OTE 40K (depending on experience)

Hours: Full-time

Our client is a UK-based alternative lender offering flexible business loans to small and medium-sized enterprises (SMEs). Founded in 2014, it provides options like unsecured loans and revenue-based financing with customizable repayment terms. Theyre known for exceptional customer service and tailored loan solutions, helping businesses that may not qualify for traditional bank loans.

The Role

You will work as part of the Recoveries Team and be responsible for managing collections and recoveries of the debt portfolio across the clients book.

Responsibilities

Ensure accurate billing and interest charges with the Finance Department.

Escalate accounts to appropriate stakeholders as needed.

Contact customers professionally, adhering to the clients policies to avoid reputational risk.

Mitigate credit loss by taking case-specific actions.

Handle and monitor escalated credit reviews.

Analyse credit reports and address early warnings.

What We're Looking For

Professional and confident, with a strong understanding of recoveries.

Excellent written and verbal communication skills.

Able to take initiative while following company policies.

Strong analytical, administrative, and organisational skills.

Assertive in handling confrontation.

What You'll Get

Competitive Salary: Annual reviews, equal pay, and a pension scheme.

Generous Holiday: 25 days, with options to buy/sell leave, plus your birthday off.

Professional Development: Training, webinars, and career advancement opportunities.

Healthcare: Private healthcare, sick pay, and enhanced maternity pay.

Flexible Working: Hybrid work options available.

Perks & Discounts: Access to exclusive discounts.

Free Breakfast: Daily office breakfast.

Team Socials: Regular outings and events.