Job Description

Client Relationship Building  Responds to Clients and internal customers through various communication methods satisfying needs promptly and efficiently.  Maintain Client records and escalate matters as required to the State Credit Manager.  Client’s account, administrative and credit matters are understood and championed.  Work with client and other resources to understand the client’s key business processes and independencies and provide solutions compatible with Rentokil Initial offerings.  Work with Rentokil Initial functions to meet customer requirements and provide advice to Sales on contract and credit solutions.  Perform client visits to enhance relationship, seek feedback and identify improvements for the overall account management practices.  Prepare and reconcile spread sheets to support specific account, contract set ups and consolidations.  Engage and educate clients to use electronic payment options.  Map and document the account management process for nominated strategic clients.

Collections and Credit Control  Makes outbound client collection calls/activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets.  Implement collection programs to manage accounts to targeted account profile and ageing standards/targets.  Identify potential marginal accounts and implement strategies to manage overdue payments and minimise debt exposure.  Maintain client contact records for all account and client interactions.  Manage accounts in conjunction with the State Credit Manager under external appointments through all phases – creditors meetings, proof of debt, disclaimers, termination and equipment collection.  Recommend legal action and prepare checklists and supporting documentations for legal handover.  Detailed contact management notes are to be entered into system software to record all contact with customer; the notes must include date, action and commitments.  All issues that are identified during contact with the customer must be resolved and followed up to ensure prompt collection of outstanding amounts.  Prepare and process credit notes that have been investigated and approved by the State Credit Manager, National Credit Manager or Business Manager.  Liaise with the State Credit Manager for handling of delinquent accounts that have been approved by the National Credit Manager to be passed to the collections agency.  Prepare documents for bad debt write offs.  Review the branch collection activities and status of outstanding debtors with the State Credit Manager on a weekly basis.

Account and Contract Maintenance  Perform account maintenance activities such as general client records updates, account restructures, allocations and cheque refunds  Champion and coordinate contractual changes performed by Rentokil-Initial.  Perform client account reconciliations and coordinate output with the client.  Establish and promote the cross functional team to deliver service excellence - Sales, Operations, Contract Management and Finance.  Work with Sales and key stakeholders on the initial engagement of key accounts and contracts to ensure client requirements are translated and properly set up.  Establish a process flow for key strategic accounts from order entry to invoicing setup and to payment specific to that account.

Personal Leadership  Rentokil-Initial values are clearly demonstrated & championed  A culture of openness, feedback & empowerment is built & sustained  Communication across division & broader organisation builds understanding, alignment & engagement Teamwork and Communication  Provide a high level of support and develop positive relationships within the branch team;  Contribute to an environment that helps to develop the relationship and business flow between operations, sales & business support functions;  Be in constant communication with and actively support the State Credit Manager.