Location: Kings Hill / Hybrid
Salary/package: £35,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Are you ready to lead a high-performing credit control team and drive real impact across a complex, multi-entity business? As our Credit Control Team Leader within the Corporate Finance division, you’ll play a pivotal role in shaping our approach to cash collection and risk management.
This opportunity sits within the Corporate Finance team at Commercial Services Group. We are renowned for delivering innovative, customer-focused solutions across the public and private sectors. By joining us, you’ll be contributing to CSG’s mission of excellence and supporting our commitment to financial integrity and sustainable growth.
As the Credit Control Team Leader, you’ll supervise and develop a skilled team, ensuring timely cash collection and minimising risk exposure to bad debts. You’ll work across multiple business units and legal entities, building strong relationships with internal and external stakeholders. Your pragmatic, commercial approach will be key to driving process improvements and supporting the team.
• Lead, support, and coordinate the Credit Control team to deliver core responsibilities effectively.
• Review and approve customer refund and bad debt write-off requests within policy.
• Act as the key point of contact for Finance Business Partners and escalate issues as needed.
• Maximise debt recovery and maintain comprehensive audit trails of all communications.
• Escalate debt collection processes in line with business policy and ensure appropriate recovery actions.
• Conduct regular account reviews and tackle legacy aged debt consistently.
• Complete bi- weekly and monthly dispute meetings.
• Build strong customer relationships and deliver excellent customer service.
• Support system development and process improvements within the Credit Control function.
• Proven experience in Credit Control, ideally within a corporate multi-entity business.
• Previous supervisory experience leading a Credit Control team.
• Demonstrable experience in driving process improvements within a Credit Control team.
• Strong IT skills, especially Microsoft Office and Intermediate Excel
• Outstanding interpersonal skills
• Team building skills and a customer focused approach
• Commitment to professional conduct, equality, diversity and environmental responsibility.
Salary of £35,000 per annum
25 days annual leave, rising to 27 after four years
One concessionary day during the Christmas period
Pension scheme with 4% employer contribution
Life assurance cover
Hybrid working
CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue per annum and supporting more than 16,000 education and public sector customers globally.
We are growing through a combination of organic development, acquisitions and strategic partnerships. Our businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact.
As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve.
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
As a member of Inclusive Employers and a Working Families Employer, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any.
Creating impact
As one the UK’s largest publicly owned, privately run organisations, Commercial Services Group offer the best of both worlds. Clear commercial expertise and a deep commitment to transparency, compliance and social value.
With over 90 years of experience, we work in partnership with public sector organisations to deliver tailored, impactful and sustainable services.
Commercial Services Group is dedicated to driving lasting social impact and empowering communities across the UK and internationally. We reinvest our profits directly into frontline services, delivering lasting value for future generations.
Our Divisions:
🏫Children & Education: Delivering everything needed to create the ideal learning environment, choose from over 24,000 products and comprehensive services including HR support, teacher training, recruitment, payroll and more.
🏆People & Talent: Our talent management solutions are designed to attract, retain, and develop the best talent in the industry. We offer a range of services from recruitment to professional development.
🌱Energy & Environment: We are at the forefront of sustainable energy solutions, helping organisations reduce their carbon footprint, embrace environmentally friendly practices and manage energy procurement effectively.
🤝Procurement & Partnerships: Our procurement services are tailored to meet the unique needs of our clients, ensuring efficient and cost-effective solutions through strategic partnerships.
Our purpose
Supporting the delivery of better public services to help people live, learn and thrive.
Our vision and mission
Creating value and impact for every customer, every day. By working collaboratively and commercially – driving innovation and service excellence.
