Job Description

<p><strong>Credit Control Supervisor</strong></p>

<p><strong>Purpose</strong><br>To lead, supervise, and coach the credit control team, ensuring efficient management of debtors accounts and timely collection of payments.</p>

<p><strong>Key Responsibilities</strong></p>

<p>-Maintain the integrity of the age analysis throughout the month.<br>-Review ages analysis daily for any misallocations and implement timely correction.<br>-Develop an effective and timely process for allocation of customer receipts to ensure all customer balances are up to date.<br>-Review all credit notes issued to clients and ensure they are correctly captured.<br>-Assist with review of Accounts Receivable balance sheet reconciliations including suspense accounts<br>-Assist with preparation of Expected Credit Loss (ECL) allowance model in line with IFRS Accounting &nbsp;standards by compiling data required for modelling. &nbsp;<br>-Assist with preparation and calculation of Bad Debt provision in line with US GAAP and G4S Group accounting policies.&nbsp;<br>-Assist with preparation of external and internal audit&nbsp;<br>-Assist with resolution of &nbsp;external and internal audit queries &nbsp;<br>-Lead and provide direction for the team<br>-Supervise, guide, and coach Credit Controllers in their daily duties and collection efforts<br>-Ensure the credit control team is assigned portfolios and collection is at maximum.<br>-Distribute daily workloads, and monitor performance against collection targets<br>-Escalate and resolve complex client queries alongside team members without delay<br>-Reconcile &ldquo;Problem Clients&rdquo; and report to the &nbsp;Financial Controller.<br>-Develop strategies to motivate the team &nbsp;and enhance collection.<br>-Develop key account clients visits schedule and build and maintain a good client relationship<br>-Liaises with customers and internal personnel including the sales and operations teams to ensure that credit and service issues are resolved smoothly.<br>-Address incorrect billing and provide accurate advice.<br>-Ensure refunds, journal , credit notes, customers&rsquo; invoices, letters and statements are done timely and accurately.<br>--Ensure accurate and timely billing for clients every month within the set &nbsp;deadline.<br>-Proactively manage non-paying clients and submit to Legal department<br>-Lead meetings with Sales and Management to resolve key client account issues, review team performance and innovatively explore opportunities to strengthen collections.<br>-Set monthly collection targets for the team and ensure overall team targets are achieved<br>-Conduct regular performance reviews, training, and continuous development for credit control staff<br>-Participation in weekly credit control meetings.<br>-Provides ad-hoc reporting as requested by management.<br>-Analyse customer credit behavior and flag delinquent accounts to management<br>-Propose write off of irrecoverable receivables.<br>-Foster a strong control environment and ensure data for group internal control is maintained &nbsp;are &nbsp;submissions adhered to.<br>Support month-end and year-end close procedures, and provide documentation/schedules for external audits.<br>-Develop, implement, and enforce financial policies, standard operating procedures (SOPs), and compliance controls.<br>-Continuously explore ways to improve the control environment, processes and increase revenue collection.<br>-Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year.<br>-Participate in safety forums created by company for example safety meetings and safety talks<br>-Report all safety incidents to the relevant people<br>-Discuss all safety incidents<br>-Follow-up on any activities assigned through safety meeting/committee/representative/management<br>-Attend safety education and refresher programmes<br>-Comply with safety policies and procedures at workplace<br>-Distribute safety information as and when required<br>-Supervise direct reports and provide mentorship and coaching.<br>-Conduct regular performance evaluations, set clear key performance indicators (KPIs), and manage individual development plans for team members.<br>-Identify skill gaps within the credit team and design structured training programs.<br>-Foster a continuous learning environment</p>

<p><strong>Skills/ Attributes</strong><br>-Excellent time management skills<br>-Ability to prioritize a demanding workload<br>-Good business acumen for problem solving<br>-Sage Pastel Evolution<br>-Analytical and presentation skils<br>-Computer Systems - Sage, SAP<br>-Strong interpersonal relations<br>-Customer Centric<br>-Computer literacy<br>-Ability to work under pressure<br>-Self motivated</p>

<p><strong>Qualifications &amp; Experience</strong><br>-AAT, Business Degree or equivalent.<br>-BICA registered.<br>-3 &ndash; 5 years&rsquo; relevant experience in debt collection/credit control environment<br>-Experience in a related position would be deemed appropriate for this level position</p>

<p><strong>"At G4S, we embrace diversity in all forms, welcoming applications from qualified individuals irrespective of gender, race, religion, disability or any other background. Join us in our commitment to diversity"</strong></p>

<p>To apply, please scan and attach your updated CV and cover letter, with at least three (3) reference letters, certified copies of qualifications and certified copies of national identity card to https://atscareers.g4s.com not later than <strong>6 November 2026.</strong></p>

<p>Applications must be addressed to;<br>The Human Resources Director<br>G4S (Botswana) Limited<br>P.O Box 1488<br>Gaborone</p>

<p><br><strong>NB: Only short-listed applicants will be contacted. If you do not hear from us within 2 weeks from the closing date above, please consider your application to have been unsuccessful.</strong></p>