Role Overview

As a Credit Collections Executive, you will be responsible for managing the company’s accounts receivable portfolio to ensure healthy cash flow. Your primary focus will be on the timely collection of outstanding debts, conducting thorough credit assessments of new and existing customers, and maintaining accurate financial records within the debtor ledger.

Key Responsibilities

1. Debt Collection & Recovery

• 
  Manage the full spectrum of debt collection activities, including daily follow-ups with debtors via phone, email, and formal correspondence.

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  Negotiate payment plans and ensure the timely settlement of overdue invoices to meet monthly collection targets.

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  Conduct field visits to debtor premises when necessary to facilitate collection and resolve payment issues.

2. Credit Risk Management

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  Perform comprehensive credit evaluations for new account applications to assess customer creditworthiness.

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  Utilize
  CTOS
  and other credit reporting tools to conduct background searches and provide recommendations on credit limits.

3. Ledger Management & Reconciliation

• 
  Maintain and update the
  Debtor Ledger
  daily, ensuring all payments are accurately recorded and offset against the correct invoices.

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  Perform detailed debtor reconciliations to resolve any discrepancies between internal records and client statements.

• 
  Proactively follow up with clients to obtain payment details or remittance advice for accurate allocation.

4. Reporting & Documentation

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  Prepare and dispatch monthly
  Statements of Accounts (SOA)
  to clients, including responding to ad-hoc SOA requests from internal and external stakeholders.

• 
  Provide necessary documentation support, such as preparing Certified True Copies (CTC) of invoices and supporting files for clients.

5. Legal Coordination

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  Liaise with external legal counsel regarding accounts under legal proceedings.

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  Prepare and issue internal and external Letters of Demand (LOD) and provide all necessary documentation to support legal recovery efforts.

Requirements

• 
  Minimum 2–3 years of experience in Credit Control, Debt Collection, or Accounts Receivable.
• 
  Familiarity with credit reporting tools (e.g., CTOS/RAMCI) and legal recovery processes.
• 
  Proficiency in MS Excel and experience with accounting software/ERP systems.
• 
  Strong negotiation and interpersonal skills; ability to remain professional and firm when dealing with difficult debtors.
• 
  High level of accuracy, detail-oriented, and the ability to work under pressure to meet collection KPIs.