Job Description

Some Careers Grow Faster Than Others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking a high calibre professional to join our team as Credit Control Assistant.

Roles & Responsibilities:

• Calling customers who are in delinquencies with a very standardized engagement Model that purposely drive for the effective and efficient negotiation conversations

• Handling inbound/outbound calls for dunning to ensure that services are delivered in a timely manner of high quality professional services

• Preparing and sending collection letters and emails as per the approved templates and strategy

• Ensuring strictly compliance to operating procedures and audit requirements for an effective Operational Risk Management in place to reduce the operational risk losses for the bank

• Detecting suspicious frauds via calls and timely report the case to relevant stakeholders for further investigation

• Demonstrating strong knowledge of products, procedures, policies and services of Retail Banking

• Maximizing cost effectiveness by meeting the set targets

Certifications, Qualifications & Experience

• Applicable for HSBC Vietnam employees only
• Bachelor’s degree
• 1-3 years of experience
• Possession communication and telecommunication skills
• Good knowledge of core banking products

Opening up a world of opportunity'

http://www.hsbc.com/careers

About HSBC Vietnam: https://www.about.hsbc.com.vn/vi-vn

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.