Job Description

Values – Credit Control Apprentice - Materials Handling

As part of Aprolis UK, our people are our most valuable asset, we are proud to recruit and train the very best in the forklift industry. Equipping them with the skills and knowledge necessary to ensure that, no matter what our customers’ need, they can handle it. Our values are:

• Entrepreneurship
• Courage
• Respect
• Friendliness

Job Description Summary

Position – Credit Control Apprentice – Materials Handling

We are actively recruiting for someone who has a keen eye for detail and who is keen to begin their career in an office based environment, getting stuck in to support the Credit Control team. As part of your role you will be processing debt collections, generating & reviewing reports.

Job Description

Key Responsibility – Credit Control Apprentice – Materials Handling

• Processing debt collections for allocated debtor ledger
• Handling inbound and outbound calls relating to allocated accounts
• Resolving complex payment issues with a focus on effective solutions
• Managing and monitoring ongoing payment plans
• Carrying out administrative tasks within the Credit Control team
• Setting up and managing direct debits, including addressing any payment failures
• Responding to interna;/external stakeholders enquiries promptly and meeting service expectations
• Generating and reviewing reports to confirm the accuracy and completeness of customer account information

Personal Specification – Credit Control Apprentice – Materials Handling

• High standard of verbal and written communication skills
• Confident in dealing with customers by phone, in writing and in person
• Confident in dealing with vulnerabilities over the phone
• Organise and prioritise own workload
• Ability to give each task the right attention to detail
• Pro-active in delivering high levels of Customer Service
• This role will be supported by the Business Administration Level 3 Apprenticeship qualification?