Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), you’ll be fully connected into the world of bp. You’ll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. There’s a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So, if you want to be part of a caring, supportive environment where you can realize your full potential, we’re with you.

About the role

In charge of collections activity for the relevant portfolio supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Credit Policy. This includes regular contact with internal / external partners in order to reach yearly goals / targets. Typically, this role is managing sophisticated customers (or portfolios) and does not have people management responsibilities.

In this role You will

Operations

• Effective cash collection and monitoring of customers’ accounts (or own portfolio – may be cross-business or cross-country responsibility) consistent with BP’s credit standard & policies and preparing collection reports.

• Supervise credit and fraud violations and inform / involve all relevant partners within their DOA

• Dealing with customers’ accounts and keeping these fully reconciled (including relationship with Accenture)

• Enforce to the Team’s regular Key Performance Indicatiors (such as working conditions and performance)

• Deal promptly with customer disputes / issues in order to secure payments and follow the partner concern path

• Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc)

• Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant partners

• Apply all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)

• Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant

• Review and make decisions based on customers’ blocked orders

• Compliance with all relevant Credit Management related and QMS/EMS policies

• Support Line Manager / Leads in all projects, systems implementations, strategic topics and any ad hoc activities needed

What You will need to be successful

• Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills

• German C1, English C1

• Previous credit control / cash collection or customer service experience (3+ years)

• Able to deal with sophisticated situations while maintaining the right balance of customer and business focus

• Able to produce consistently high-quality information within tight deadlines

At bp, we provide the following environment & benefits to you

• Different bonus opportunities based on performance, wide range of cafeteria elements

• Life & health insurance, medical care package

• Hybrid working arrangement aligned with team arrangements and business needs

• Opportunity to build up long term career path and develop your skills with wide range of learning options

• Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules

• Family friendly workplace e.g.: Extended parental leave, Mother-baby room

• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program

• Possibility to join our social communities and networks

• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.