Job Description

This is a hybrid role. Upon agreement between you and your supervisor, you are entitled to a flexible arrangement where you will be able to split your time between working from the office and working remotely.

Fresenius Medical Care core values:

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit

Your responsibilities:

• Managing the day-to-day activities of Order to Cash teamin alignment with Service Level Agreements.
• Providing support to Teams and the Transformation Team in project implementation when required.
• Acting as 1st level of escalation for responsible countries.
• Lead, manage, and mentor credit control teams , ensuring high performance.
• Provide training and development opportunities for staff to enhance their skills.
• Identifying opportunities for improving transaction processing efficiency with Credit
• Empower the Global Credit Policy in the relevant region and handle 1st Level escalations accordingly.
• KPIs and reporting to the EMEA Credit& Collection Manager
• Preparation of regular updates for internal and external customers.
• Planning the development of Team members
• Ensuring team compliance with requirements and deadlines.
• Monitor debtor balances, DSO, and past‑due receivables to ensure timely collections and reduce outstanding debt.
• Monitor and review credit limits in compliance with the Global Credit Policy and make sure these credit limits are communicated with the relevant region.
• Monitor and advice on the local portfolio’s including the A/R report and communicate pro-active recommendations with ultimate purpose to minimize losses.
• Responsible for timely and accurate aging reports and calculation of bad debt reserve.
• Analyze regional debtors’ performance and provide insights to senior leadership.
• Drive timely collection of receivables and reduce overdue accounts.
• Manage escalated credit and payment issues from key customers in the region.
• Collaborate with local teams to address language, legal, and cultural differences in debt recovery processes.
• Support EMEA Manager to Prepare and present regular reports on DSO (Days Sales Outstanding), aging debt analysis, and cash flow forecasts.

Our requirements:

• Academic degree or equivalent diploma in economics / finance with major in Accounting or equivalent qualification / work experience.
• Proven experience in supervising Order‑to‑Cash (O2C) processes and managing teams in a complex, high‑volume shared services environment.
• Communicate effectively, at all levels, both externally and within the finance community.
• Excellent social competence paired with persuasiveness and self-confidence, high level of energy and positivity based on a sincere personality.
• Team Player with a strong drive to create positive work environment, able to motivate and empower employees and work with other cultures.
• Passion for continuous learning, ability to solid comprehension and fast familiarization with new and complex tasks.
• Ability to think strategically and take qualitative decisions even under changing conditions or conflicting requirements.
• Hight level of change, negotiation and conflict management skills.
• Customer focus (internally) and management.
• Manage and monitor performance against service level agreements.
• Very good knowledge of SAP.
• Strong understanding of accounting principles (IFRS).
• Excellent English language skills, fluency in the business environment (at least C1 level).

Our offer:

• Flexible working hours (start between 6:30 a.m. -10a.m.)
• Hybrid working mode(2 days per week in the office)
• Private medical care inLuxMed
• PZU life Insurance (voluntary insurance)
• Unlimited international travel Insurance (with a global range)
• Benefits System platform (120 points / month for multisport card, cinema tickets, online shopping etc.)
• Language courses reimbursement (up to 70% of course reimbursement)
• Studies reimbursement (up to 50% of study reimbursement)
• Work abroad possibility (up to30 days year)
• Recommendationprogramme(2000 PLN or 2500 PLN for successful recommendation)
• Holiday allowance (up to1000 PLN / year)
• Childcare refund (up to1200 PLN / year)
• Glasses and contact lenses reimbursement (500 PLN per year)
• Occasional gifts (e.g.1st year anniversary gift)
• Office team building activities and events