Job Description

JOB PROFILE

JOB TITLE: Credit & Collection Support

DEPARTMENT: Finance

REPORTS TO (TITLE): Credit & Collection Supervisor

Primary objective of the job:
1. Debt management and reporting
2. Manage and co-ordinate debt collector
3. Manage and review customer adjustments
4. Update and maintain effective and efficient Collection processes and controls

Main responsibilities:

Debt management and reporting
• Pursue overdue customer balances day to day in accordance with the Collection policies.
• Support with the co-ordination of weekly internal collections meetings. Ensure consistent follow-up to closure of all action points.
• Report Collection statistics weekly and at month end.
• Review account statuses day to day.
• Support with review and identifying bad debt accounts for write off as per policy.

Customer adjustments
• All customer adjustments, refunds, rebates, deposit releases and bad debt write-off must be thoroughly checked, accurately calculated, and done in accordance with our policies/contracts.
• Ensure adjustments fully supported and approved at the authorized levels.

Debt collection agencies
• Coordinate with Debt Collection Agencies to improve the aging of debts over 60 days.
• Prepare all information on the status of all debt passed to the debt collector, updated status on number of customers & amount currently with debt collector and propose accounts to be sent to debt collector monthly. Preferred academic qualifications and experience for this role:
• Minimum requirement High School Diploma (VWO or HAVO) with a finance academic background. Including Mathematics.
• At least 3 years’ experience in a Finance role or similar.

Functional Skills:
• Excellent Excel skills, and good analytical skills
• Very good oral and written communication skills
• Customer service and accounting experiences will be an asset