Job Description

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining payments from delinquent accounts, and providing exceptional customer service.

Location: Hybrid – Plymouth, MA or Cleveland, OH

Duties and Responsibilities:

• Set up weekly EFT pulls and email customers the draft notifications.
• Send statements, answer email requests and follow up on customer payments.
• Maintain customer profiles in internal systems.
• Manage credit card customers, ensuring cards are current, submit credit card invoices for payment.
• Own application and balances of cash and lockbox. Apply daily cash and lockbox to customers’ accounts and email customers with discrepancies.
• Assist in contacting past due customers for payment, negotiate payment plans if needed.
• Prepare AR Aging reports and provide ad-hoc analysis as needed.
• Determine if any customer that is past due or over their credit lines should be placed on credit hold.

Skills and Attributes:

• Self-motivated.
• Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines.
• Excellent communication skills.
• Comfortable speaking with high level decision makers.
• Able to de-escalate customer issues and concerns and use creativity to find solutions.
• Must have excellent negotiation skills.
• Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company.

Qualifications:

• Associates degree in accounting, finance, business management, or equivalent experience.
• 2 years of experience in accounting, customer service, or collections.
• Experience in aviation or fuel is a plus.