Job Description

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Location: Taguig City, Philippines

Function: Order to Cash (O2C)

Deputy Post: Taguig City, Philippines

Role: Permanent

Professional Level: Experienced

Reporting to: Credit & Collections Team Lead

Credit & Collections Specialist

The Credit and Collections Specialist will play an important role in the O2C Finance team at GBS Manila. This position is responsible for managing credit and collection activities, resolving tickets and issues for daily tasks and month‑end closing, and providing expert guidance on key processes. The role also works with partners to identify and fix problems, supports SAP testing, performs required J‑SOX controls, and contributes to making processes more stable, efficient, and easy to follow.

As a Credit & Collections Specialist, in the area of Order to Cash you will:

• Handle daily Credit & Collection tasks, including processing customer receipts, AR clearings, invoices, credit notes, and reviewing payment proposals
• Monitor and release sales orders on hold, assess customer credit risk, and manage customer inquiries and issue resolution
• Ensure all month‑end documents and activities are completed accurately and on time
• Follow all company policies and compliance requirements, including performing and documenting J‑SOX controls
• Prepare accurate reports, analyze trends, and help identify opportunities to improve processes
• Support team members, other process teams, and business entities by providing timely assistance, expert advice, and great customer service

Who are we looking for?

• Background in Finance or Accounting, along with 2–4 years of relevant work experience
• Strong analytical skills and great attention to detail
• Clear and confident communication skills in English, both written and spoken
• Comfortable using Microsoft Excel and familiar with SAP HANA
• Someone who takes initiative, stays organized under pressure, and enjoys improving processes
• A team player with a desire to grow, learn, and take ownership of their work

What to Expect?

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI’s international markets.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.