Job Description

Level: Entry
Job Location: Fort Worth, TX 76177
Position Type: Fully RemoteEducation
Level: High School or GED
Travel Percentage: None
Job Shift: Day
Job Category: Finance & AccountingThe Credit and Collections Specialist is responsible for performing the daily Credit/Collections functions. Contacts delinquent accounts for payment and prepare related reports.
Responsibilities
- Apply sound Credit & Collections practices to ensure minimal bad debt exposure.
- Maintain aging at acceptable level in line with company objectives.
- Lead the collection of all past due accounts for the portfolio assigned by contacting customers to ensure prompt payment of all invoices.
- Recommend action on delinquent accounts by analyzing paying practices of customers.
- Minimize past due receivables, open chargebacks, bad debt & DSO.
- Update sales and management on past-due accounts by providing specific updates for each customer.
- Resolve Invoice and Statement issues and ensure all accounts are up to date by reconciling monthly.
- Maintain a strong and effective working relationships with sales and the sales operations group for timely resolution of billing issues.
- Assist in projects and audits as required.
- Maintain accurate customer files and keep track of name and address changes.
- Process past-due accounts with an outside collection agency.
- Write up accounting adjustments on a daily and monthly basis.
- Recommend credit line adjustments by evaluating customer records, purchase activity, and payment history.
- Verify accuracy of charges and correct account errors by reviewing purchasing documentation and contacting customers.
- Maintain customer confidence by keeping information confidential.
- Assess credit worthiness of accounts, process credit applications.
- Prepare special aging reports by collecting, analyzing, and summarizing account information and trends.

QualificationsEducation & Experience
- Related degree or equivalent work experience with a High School diploma or GED required.
- 3+ years of experience working in Business-to-Business Credit and Collections.
- Previous experience with JD Edwards preferred.
- Food Service industry experience is a plus.
- Telemarketing and Customer Service experience a plus.
Personal & Professional Skills
- Excellent research skills and ability to resolve Chargeback issues.
- Operates as a team-oriented problem solver who takes ownership of their work.
- Strong knowledge of MS Office, especially Excel.
- Excellent verbal and written communication skills.
- Personable positive demeanor and the ability to interact with all levels.
- Detail-oriented with strong follow-up, time management, multitasking skills while handling frequent interruptions.
- Ability to manage high-volume emails & calls. (30 to 40 calls daily and manage 3,000 accounts).
- Meets deadlines, follows through on commitments and delivers on promises.
- Able to deliver excellent customer service at all levels, externally and Internally.
- Strive for continuous improvement.
- Generate original, creative ideas to improve processes.
- Able to express ideas clearly and logically.
- Information Management
- Computer Competency
- Excellent analytical skills
- Collaboration
- Self-Starter