Job Description

Perform analysis of monthly accounts receivable aging report to reduce financial exposure and risk. Position manages the high-risk, complex collection cases. Responsible for the collection of accounts receivable balances in a specific area via verbal and written communication with franchisees, licensees, field personnel and staff. Develop, recommend, and implement credit policies and procedures and frequently make decisions through collaboration/consultation with others. Provides customer service and resolution of delinquent balances in a timely manner.

This position sits within our Atlanta based Global Support Center with an expectation to be onsite 80% of the time.

RESPONSIBILITIES

• Reviews and identify high risk, non-traditional outlets, and complex collections issues by analyzing monthly aging report, percentage rent report, running report, portfolio and other financial reports relating to franchisee balances due. This is for Domestic and International accounts. Provides customer service by providing timely responses to needs of internal and external customers.
• Interact daily with Franchisees, Franchise Portfolio Team, Business Consultants/Directors and Legal in response to inquiries and issues relating to the collection of accounts receivable balances. Support to other Collection Specialists regarding policy and procedures.
• Reviews the accuracy and completeness of basic settlement, transfer, termination, prom notes, and other legal documents.
• Participate in the evaluation of CPG Accounts and accounts sent for Legal Review
• Prepare monthly Ice Cream Pull excel file for AR/Cash Team and custom interest exclusions.
• Ad Hoc tasks as assigned.

EXPERIENCE QUALIFICATION

• 4 + years of progressive collections experience.
• Bachelor’s degree in business preferred.

REQUIRED KNOWLEDGE, SKILLS or ABILITIES

• Strong working knowledge of AR and Collections practices
• Motivated individual with excellent customer service, interpersonal, and verbal/written communication skills
• Ability to work effectively in a high volume, fast-paced environment.
• Strong analytical skills with ability to focus on details, as necessary.
• Strong problem-solving skills with the ability to manage multiple projects/tasks and meet deadlines.

Direct Reports

• None

Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.