Job Description

The role of the Credit & Collections Representative includes business-to-business collections, customer account reconciliation and general administration of a set account portfolios.

• Monitor, maintain and reconcile customer accounts; confer with customers by email and phone to determine reasons for non-payment and to review the terms of sales and service contracts;
• Advise customers of necessary actions and payment strategies; arrange payment plans for accounts with past due balances;
• Communicate professionally with customers via phone, e-mail, mail, and fax to minimize delinquency and arrange/ negotiate payment schedules when required;
• Identify disputed accounts through research and customer notification; then make recommendations to business leadership for optimum business solutions and follow dispute resolution to completion to secure payment;
• Research and work with Sales, Sales Ops, Finance, Business Unit and customers to resolve unapplied payments, deductions, and disputes via a dispute tracker technology;
• Monitor creditworthiness of new & existing customers using D&B software and analyze financial statements;
• Prioritize work and focus efforts on accounts having the largest impact on collection performance metrics;
• Manage credit holds and recommend third-party collections as appropriate
• Provide weekly cash forecast updates;
• Consistently follow up with customers and follow established escalation paths to Sales, Service, and Business Unit management;
• Record information regarding the financial status of customers and the status of collection efforts; and
• Actively support team projects and goals;

Job Requirements:

• B.A. preferred but not required;
• 3+ years working in a full service credit/collection environment with heavy emphasis on collections;
• Ability to interface well with all levels (especially Sales, Customer Care, Finance/Accounting);
• Must be persistent, professional, assertive, courteous and understanding in dealing with both internal and external customers;
• Must possess excellent written and oral communication skills;
• Must be able to work independently and as part of a collections team;
• Ability to prioritize multiple tasks in a busy work environment;
• Proficiency with MS Office (particularly Excel, Word and Outlook);
• NetSuite experience is preferred; and experience with Salesforce.com and GetPaid a plus