Job Description

• Based in Milton, QLD - Close to Public Transport
• Hybrid work options to support your work-life balance

Support National Customers. Drive Meaningful Results.

Cleanaway are a national, high growth, ASX listed organisation, with over 10,000 employees. Our goal is to be recognised by our customers as the most innovative and sustainable waste management company, with industry leading HSE performance.

Join our Milton-based team and play a key role in supporting customers across Australia. As a Credit Collections Officer, you'll manage a portfolio of national accounts, build strong customer relationships, and drive positive collection outcomes that contribute to the success of the business. If you're a confident communicator who enjoys problem-solving, negotiation, and delivering results, this could be the opportunity for you.

What You'll Be Doing

• Manage a portfolio of debtor accounts to maximise cash collection and reduce aged debt.
• Engage with customers through inbound and outbound channels to achieve positive collection outcomes while maintaining strong relationships.
• Develop and implement effective collection strategies that support cash flow and reduce Days Sales Outstanding (DSO).
• Monitor collection performance, maintain accurate reporting, and contribute to achieving team targets and forecasts.
• Collaborate with internal and external stakeholders to resolve account issues and drive continuous improvement.

About You

• Experience in debt collection, accounts receivable, credit management, or a similar customer-focused role.
• Strong negotiation, conflict resolution, and relationship-building skills.
• Proven ability to manage competing priorities and meet deadlines in a fast-paced environment.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Excellent written and verbal communication skills, with a commitment to delivering outstanding customer service.

What's In It For You?

• Attractive salary package
• Career development and growth opportunities
• Paid parental leave
• Fantastic employee benefits: Annual employee share plan offer, novated leasing through SG Fleet or Smart Group, optional flu vaccinations, EAP access, private health insurance discounts, company discounts and more.

Our Process

Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

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